IT service work order processing method and system

Abstract

The invention discloses an IT service work order processing method and system, and the method comprises the steps: decomposing a target task of IT service, enabling each subtask to correspond to a work order, and setting a plurality of skill labels for each work order; judging whether each sub-task comprises soft debugging configuration work or not, and if so, setting a soft debugging configuration file label for the corresponding work order; for each work order, obtaining ID information of a plurality of engineers with a plurality of skill labels at the same time, and forming an engineer pool; sending the work content information of each work order to the terminal equipment of each engineer ID in the corresponding engineer pool, and selecting a work order execution engineer according to feedback; before the work order execution information is sent to the terminal equipment of each work order execution engineer, whether each work order has the soft debugging configuration file label or not is looked up, and when the work order has the soft debugging configuration file label, the soft debugging configuration file is called and used as a part of the work order execution information of the work order, so that the engineer can complete the task of the soft debugging configuration work with high quality and high efficiency.

Description

technical field [0001] The invention relates to the technical field of information technology services, in particular to a method and system for processing an IT service work order. Background technique [0002] IT (Information Technology) services generally require specialized IT service companies to organize and implement because of their high professional requirements. In IT services, tasks of soft configuration (including configuring systems, etc.) are often involved. Such tasks require engineers who implement services to have a high level of skill in the soft configuration of various IT equipment. However, due to IT services The company's service objects are often scattered in many different regions, and often involve products of different categories and manufacturers. It is unrealistic to require engineers in each region to have such a high level of skills. Work IT service tasks, the current implementation cost of IT service companies is higher. SUMMARY OF THE INVEN...

AI Technical Summary

Problems solved by technology

In IT services, soft-tuning and configuration tasks (including system configuration, etc.) are often involved. Such tasks require engineers who implement services to have a high level of skill in soft-tuning and configuration of various IT equipment. However, due to IT service The company's service objects are often scattered in many different regions, and often involve products of different categories and manufacturers. It is unrealistic to require engineers in each region to have such a high level of skill. The IT service task of the job, currently the implementation cost of the IT service company is relatively high

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