Booking method and system

a technology of booking system and method, applied in the field of booking method and system, can solve the problems of not having a common communication protocol, difficult to agree on those issues, and not enough to have, say, common communication protocol, etc., and achieve the effect of reducing drawbacks and alleviating them

Inactive Publication Date: 2004-07-01
SMARTCOM LABS OY
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0014] The objective of the invention is to eliminate the drawbacks referred above or at least significantly alleviate them. The invention enables new kind of value adding services that are essential especially for mobile services.

Problems solved by technology

The increasing popularity of mobile computing and communications devices introduce new challenges to services on the Internet.
It is not enough to have, say, common communication protocols.
However, it has been very difficult to agree on those issues, as there exist an enormous number of companies, organizations, and other actors in the field.
Unfortunately, there have not been methods to exchange information between different kinds of booking systems.
A common problem with all of these existing solutions is that they do not provide common semantics for different systems.
Another problem is that booking systems have multiple different and usually quite complex user interfaces.
One more problem is that it becomes challenging to manage client replies, if a client has been given a number of questions.
However, if a client replies to several inquires by sending a number of text messages, it can be troublesome to find out, which answer corresponds to a certain question because the reply does not automatically include a reference to the question.

Method used

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Examples

Experimental program
Comparison scheme
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example 1

A Preferred Booking System

[0047] A preferred booking system according to the invention, is described below in terms of a system named BookIt.

[0048] BookIT is designed to interface between service provider booking systems and other parties over a network such as the Internet, and to end user clients equipped with mobile phones capable of receiving text messages. The former is preferably accomplished with a generic XML interface. BookIT supports vCard and vCalendar standards since they are used by all major booking and calendar systems.

[0049] BookIT communicates with mobile phone users using Short Message Service (SMS) via an SMS Gateway for asynchronous communication. BookIT uses the novel Dynamic Dialogue Matrix (DDM) for secure transfer and mapping of the SMS messages. The DDM is described further below.

[0050] A clear distinction needs to be made between a service provider booking process and BookIT Process. The former covers the standard booking only with time and resource reserva...

example 2

Use of the Dynamic Dialogue Matrix

[0104] This simple example deals with securing tickets on a morning flight tomorrow. The system sends a series of questions as SMS messages requiring a short response. Each message is earmarked so that its response can be identified so the messages need not necessarily be sent or replied to in a particular sequence unless logic so demands (for instance, if the answer to one question affects the content of the next question).

[0105] A user whose phone number is ID=0418 979 813 has requested the ticket. The system sends the following requests as individual SMS messages:

[0106] Please choose one of the following departure times:

[0107] 6:00 a.m. , answer A

[0108] 7:30 a.m. , answer B

[0109] 8:15 a.m. , answer C.

[0110] If none of these is OK, answer D.

[0111] Sender: +358440844 027

[0112] Please choose ticket class

[0113] First class , answer A

[0114] Business class , answer B

[0115] Economy class, answer C

[0116] Cheapest available, answer D

[0117] Sender: +358440...

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Abstract

The invention relates to a method and system for booking reservations in a booking system and synchronizing bookings among several booking systems. The system comprises at least one booking system; at least one service provider; a mediator service; a client, and at least one client terminal device that can be a mobile device and that includes a dialogue. The client uses the dialogue to enter information into the system and the mediator receives inquiries and answers from the at least one booking system, the at least one service provider, and the at least one client. The mediator transfers and adapts information between them. The method and system are particularly suited for use with mobile phone users by Small Message Service messages.

Description

[0001] This application is a continuation of application Ser. No. 10 / 227,194 filed on Aug. 21, 2002, which application is hereby incorporated by reference herein in its entirety.[0002] The present invention relates to telecommunications. In particular, the invention relates to a method and system for booking a reservation in a booking system and synchronizing bookings in several booking systems comprising at least one booking systems; involving at least one service provider; a mediator service; a client, and at least one client terminal device that can be a mobile device and that includes a dialogue. In addition, the system comprises telecommunication connections that are used to connect the booking systems, the service providers, the mediator, and the client terminal device.[0003] Services that are booked or used via the Internet are constantly increasing. The Internet enables one to use several on-line services such as services connected to banks, health services, travel agencies,...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06Q10/02G06Q10/10G06Q20/40G08G1/123H04L29/08H04W4/40H04W4/50
CPCG06Q10/02G06Q10/025G06Q10/109G06Q20/40G08G1/207H04W12/06G06Q30/0601H04L29/12726G06Q20/322H04W4/12H04M3/42382H04W4/50H04L67/10G06Q10/1095G06Q20/3221G06Q30/0267G06Q30/0609G06Q30/0623H04W4/14G06Q50/14H04W12/71H04W12/72H04L51/23H04L67/01H04L2101/37H04L51/18G06Q20/4014H04W4/40G06Q20/3255
Inventor SALONEN, JUKKA
Owner SMARTCOM LABS OY
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