Service flow maintenance method in mobile communication system

Abstract

This invention discloses a business process maintenance method in mobile communication system to obtain MSISDN, IMSI of failed access user quickly and accurately and the failure causes for all users. Thereby, when user's error input leads his access failure, it can obtain original input data to increase the analysis and solve ability for maintenance workers to the opposite access failure problem. According to the opposite maintenance method, when processing failure, it writes the unique number, failure reason and user's error input on special log, and according to the recorded error information, analyzing and positioning the fault for maintenance.

Description

technical field [0001] The present invention relates to the field of communications, in particular to a general packet radio service (General Packet Radio Service, "GPRS" for short) service support node service process maintenance and positioning technology. Background technique [0002] In the 1990s, the second generation of digital mobile communication developed rapidly. At present, mobile communication technology is in an era of change. GPRS is a crucial step in this transformation process. It is in the Global System for mobile communication (Global System for mobile Communication, referred to as "GSM") network based on a data packet switching and transmission technology innovation. The traditional GSM network can only transmit data at a rate of 9.6Kbit / s, which is far from meeting users' needs for high-speed wireless data services. GPRS is a standardized packet-switched data service based on the traditional GSM network. It can provide packet data services at a rate of u...

AI Technical Summary

Problems solved by technology

[0011] In practical application, the above scheme has the following problems: For the first scheme, because the overall statistics are made on various indicators within a period of time, it only reflects an overall level, and it is impossible to obtain specific access failure user information in time. Important and targeted information such as number and reasons for access failures, so that it is impossible to accurately locate the specific failure reasons of each user

It can be seen that when the user's various input operations are wrong and the call success rate is low, the system cannot accurately locate the user's problem

[0012] For the second solution, since it is traced through signaling, it is not suitable for the situation of large traffic. In this case, it is difficult to obtain the information of each user who fails to access in a timely and effective manner in a large number of message flows.

[0013] In short, none of the above-mentioned solutions in the prior art can accurately and timely obtain important data on access failures, thus affecting the ability of maintenance personnel to analyze and solve access failure problems, and unable to guarantee customer satisfaction

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