Mobile communication service handling method and device

Abstract

The invention discloses a method for processing the mobile service and a device. The method comprises the following steps that: the connection information of building the mobile service with a movable terminal is obtained; the connection with an access interface of an information storage database of the mobile service is built according to the connection information, the service process information is obtained from the interface; the service failing to build the mobile service and the movable terminal involved are screened out according to the service process information and the service analyzing rule; the reason for the failure of building the mobile service is obtained. After the movable terminal fails to build the mobile service, the invention can automatically obtain the reason for the failure of the movable terminal involved and directly send information back to the movable terminal user, thereby reducing the customer complaint, raising the work efficiency of the operation and the maintenance as well as the management of the network of the operators and improving the competition of the operators.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a method and device for processing mobile communication services. Background technique [0002] With the increasing scale of the mobile network, some mobile communication data services such as SMS, MMS, and e-mail have developed rapidly, and users have higher and higher requirements for the overall service of mobile operators. Service capabilities are gradually becoming one of the core competitiveness of enterprises. First, complaint management runs through the entire customer service work. It is the basis of customer service work and a key factor in improving customer service capabilities. The number of complaints directly shows the service and operation capabilities of operators. At present, each operator has its own complaint handling and analysis system, but they are all passive and negative methods. It is a post-processing system. When users encounter problems and failure...

AI Technical Summary

Problems solved by technology

[0010] The reason for these shortcomings and problems is that there is a lack of solutions in the prior art that can proactively and automatically handle mobile communication business problems, and it is necessary to rely on operation and maintenance and customer service personnel to check and analyze the business process logs according to the problems complained by users, and then Based on subjective judgment based on experience, it is possible to find out the problems existing in mobile communication services

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