Instant communication method, instant communication server, voice server and system

Abstract

The embodiment of the invention relates to an instant messaging method, an instant messaging server, a voice server and a system. The instant messaging method includes the following steps that: the voice server receives text data sent by a first user terminal through an instant messaging software; the voice server converts the text data into first voice data; the voice server sends the first voice data to a corresponding second user terminal through a preset phone number; the voice server receives the second voice data sent by the second user terminal; and the voice server sends the second voice data to the first user terminal through the instant messaging software. Through the instant messaging method, the instant messaging server, the voice server and the system, a website owner can communicate with a caller any where at any place through a mobile phone or a telephone, thereby improving network marketing effect, reducing the threshold of electronic commerce and putting through the Internet and telecommunication networks.

Description

technical field [0001] The invention relates to communication technology, in particular to an instant communication method, an instant communication server, a voice server and a system. Background technique [0002] When enterprises going online is becoming the norm, the competition among e-commerce websites becomes fierce. The key to the effectiveness of an e-commerce website is whether it can catch and communicate with users who are visiting the website in time. At present, users use instant messaging (IM, instant messenger) software in the form of webpages (Web) to communicate with the reception staff of the website through IM software. The technology of exchanging information, because of its real-time, low-cost, high-efficiency and many other advantages, makes it one of the favorite ways of network communication among netizens. [0003] However, with the widening and deepening of the use of instant messaging software, simple instant text communication can no longer mee...

AI Technical Summary

Problems solved by technology

[0003] However, with the widening and deepening of the use of instant messaging software, simple instant text communication can no longer meet the needs of users. Users hope that IM software will be further intelligent and can respond to user needs in a timely manner, such as replying to users through voice needs, etc.

At present, many small and medium-sized enterprises cannot complete this function. For example, they cannot arrange a website receptionist to stay in front of the computer all the time, etc.

[0004] During the research and practice of the prior art, the inventor of the present invention found that in the prior art, the user and the website owner cannot communicate anytime and anywhere, and the communication effect is poor, thereby reducing the effect of network marketing

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