Call center, searching method of target spot of call center and target spot searching system

Abstract

The invention provides a searching method of a target spot of a call center, which includes: determining a target spot name and a searching center, searching longitude and latitude of the target spot, correcting the longitude and latitude information of the target spot according to the reference longitude and latitude information to obtain the corrected longitude and latitude information of the target spot, and sorting the information to obtain the position information of the target spot. The invention further provides the call center, which comprises a determining unit, a searching unit, a first acquisition unit, a second acquisition unit and a transmission unit, and the units are in mutual match to implement the searching method of the target spot of the call center. The invention further provides a target spot searching system, which comprises the call center and implements the searching method. Accuracy of the call center in searching of the target longitude and latitude information is improved, error between theoretical geographical position information and actual geographical position information is reduced, information amount of searching results is expanded, and better services can be provided for users.

Description

technical field [0001] The invention relates to the data communication field of a call center, in particular to a call center and a search method for a target point thereof, and a search system for a target point. Background technique [0002] People have higher and higher requirements for automobile performance. Safety, comfort, environmental protection and service have become the themes of automobile development. With the development of wireless communication and Internet network, the automobile as a mobile carrier and call center communication has become a reality technically. At the same time, the development of global satellite positioning system (GPS) technology enables car users to know road information and obtain navigation services directly in the car or through a call center. [0003] With the progress of the city and the development of science and technology, car users often inquire about the location information of road conditions, hotels, restaurants and other...

AI Technical Summary

Problems solved by technology

[0004] After the call center obtains the service request from the client, it queries the map according to the content of the request to obtain the corresponding location information. The information is generally a theoretical geographic location, and there is an offset value from the actual geographic location. If this destination information is directly returned to the client, it may cause misleading to the user

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