Visual telephone navigation method based on mobile internet

Abstract

The invention relates to a visual telephone navigation method based on a mobile internet. The method adopts an IVR (interactive voice response) voice speech channel and a visual multimedia information synchronous switch-in technology, so the voice speech channel is a synchronous with menu play. The method comprises concrete steps as follows: 1) a mobile phone client transmits a request to a mobile phone service end after monitoring IVR specific service number dialed by a user; 2) the mobile phone service end responds and builds a TCP / IP (transmission control protocol / internet protocol) connection with the mobile phone service end; 3) the IVR server receives key information of the mobile phone client and informs the mobile phone service end; 4) the mobile phone service end analyzes the key information and processes the request of the user; 5) the mobile phone service end transfers a multimedia message server and generates a multimedia message according to the requirement of the user; 6), the generated multimedia message is transmitted to the mobile phone service end, and (7) the mobile phone service end searches a corresponding TCP / IP connection channel and transmits the multimedia message to the mobile phone client. Compared with the prior art, the visual telephone navigation method is low in cost, simple in framework, strong in synchronous capacity and good in expandability.

Description

technical field [0001] The invention relates to a telephone navigation method, in particular to a mobile Internet-based visual telephone navigation method. Background technique [0002] With the development of the telecommunication industry, the call center, as an important means to improve the quality of customer service, has continuously attracted the attention of the operation department. At the same time, market-oriented industries with a high degree of information application and service-oriented drive, such as banking, securities, insurance, IT, home appliances, electronic shopping malls, etc., have also begun to apply the services provided by call centers to varying degrees. IVR (Interactive Voice Response) is a powerful automatic telephone service system that can improve the quality of call services and save costs, and plays a pivotal role in call centers. [0003] As people's requirements for informatization are getting higher and higher, although the traditional I...

AI Technical Summary

Problems solved by technology

However, due to technical bottlenecks, although the bandwidth has increased a lot, currently on WCDMA and TD-SCDMA networks, video calls are implemented through the 64kbps circuit domain (CS), which still has certain limitations. Video is not smooth, mosaic Frequent appearance, coupled with expensive video call charges, finally makes users feel flashy

Images