Remote maintenance system and method

Abstract

The invention discloses a remote maintenance system and method. The system comprises a scanning unit, an information extraction unit, an information transmission unit and an information display unit, wherein the scanning unit is suitable for scanning the configuration information of software and hardware of a computer at a controlled terminal after establishing remote maintenance connection with a controlling terminal; the information extraction unit is suitable for analyzing the scanning results and extracting the key item information from the scanning results; the information transmission unit is suitable for transmitting the key item information to the controlling terminal; and the information display unit is suitable for displaying the key item information at the controlling terminal. According to the system and the method, an engineer at the controlling terminal can carry out judgment comprehensively in combination with the problem description of users and the specific key item information of the configuration conditions of the software and hardware, select the appropriate problem solving approach and execute corresponding operations, thus improving the effectiveness of remote maintenance operation; and besides, excessive occupation of the transmission resources such as bandwidth can be avoided in the realization process due to transmission of the key item information.

Description

technical field [0001] The invention relates to the technical field of computer remote maintenance, in particular to a remote maintenance system and method. Background technique [0002] Along with the continuous development of computer technology, computer equipment such as computer has almost become the necessary tool in people's life. However, for many users, their understanding of computers is limited to the application level, but they do not know how to maintain them. Once the computer fails, they are even more helpless. For this reason, some service providers provide users with remote maintenance services. Users only need to install the remote maintenance client provided by the service provider on their computers, and then they can communicate with service provider engineers. Technicians can help ordinary computer users solve software and System problems, such as system optimization, system patch upgrade, driver installation, malicious plug-in cleaning, virus / trojan h...

AI Technical Summary

Problems solved by technology

However, given that the descriptions of computer-related problems by ordinary users may lack accuracy, and the problems described by ordinary users are generally only the appearance of the problem, and the same appearance may correspond to the essence of the problem in different ways, the actual operations that need to be performed may also vary Therefore, in the case of performing remote maintenance operations only according to the user's description, the existing remote maintenance services often appear ineffective. For example, after remote maintenance, the problems existing in the user's terminal equipment may still not be resolved. Wait

Images