Method and device for processing faults of telecommunication equipment

Abstract

The embodiment of the invention discloses a method and a device for processing faults of telecommunication equipment. The method comprises the following steps: constructing a fault template library comprising fault features according to fault information characteristics; constructing a fault processing solution library according to the fault processing experience, and describing a solution for positioning and solving equipment problems through a fault processing template; constructing a fault rule library for determining the fault processing template according to a fault feature condition in a fault template; acquiring fault information, and converting the fault information into a fault template format; resolving the fault feature comprised in the fault information, judging whether the fault feature conforms to the fault feature condition of the fault template in the fault rule library, if the fault feature conforms to the fault feature condition of the fault template in the fault rule library, determining the corresponding fault processing template, and executing the corresponding fault processing solution. According to the embodiment of the invention, the automation degree of the fault processing flow is increased, the working efficiency of a client processing the fault is improved, the process that a worker participates into processing of a work order is reduced, and the cost investment of the client is effectively optimized.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to an intelligent processing method and device for failure of telecommunication equipment. Background technique [0002] During the operation of the telecommunications network, there will inevitably be failures of telecommunications equipment, some of which are equipment hardware failures, but most of them are equipment soft failures, which may be caused by improper configuration of equipment parameters, or abnormalities may occur due to system upgrade and reset, etc. Once such a fault occurs, the operation and maintenance personnel will fill in the fault work order, determine the faulty network element, report the fault phenomenon of the fault scene, and send it to the specialized equipment maintenance department. The maintenance department analyzes the cause of the failure and determines the type of failure. Generally, through the operation and maintenance system of the equ...

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Problems solved by technology

[0003] During the inventor's implementation of the present invention, it was found that there were the following defects in the prior art: the processing of most fault work orders was based on repeated manual operations, and the efficiency and correctness of the processing depended entirely on the problem-handling experience of the operator. There is still a lack of automated processing procedures for fault tickets, resulting in low overall work efficiency of operation and maintenance personnel in the process of processing fault tickets, and operation and maintenance personnel with proficient experience in handling fault tickets lack a conventional working mode to deal with problems Experience is well retained and passed down such that no further improvements can be made on existing fault handling solutions

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