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Method for collecting error status information of an electronic device

An electronic device and error state technology, applied in error detection/correction, electrical components, wireless communication, etc., can solve the problems that the error state cannot be reported in real time, the mobile device cannot provide, and the state information of the mobile device cannot be obtained, etc., to achieve The effect of reducing power loss

Inactive Publication Date: 2014-08-20
HTC CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the above cases, the error status cannot be reported in real time
Even if the user uses other methods to send feedback, when an error state occurs, the status information of the mobile device cannot be obtained, which increases the difficulty of analyzing the error state
[0003] The mobile device is known to be unable to provide sufficient information about the error state to the service provider
Therefore, in the prior art, the error status information of the electronic device cannot be collected sufficiently

Method used

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  • Method for collecting error status information of an electronic device
  • Method for collecting error status information of an electronic device
  • Method for collecting error status information of an electronic device

Examples

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Embodiment Construction

[0021] Please refer to figure 1 , figure 1 It is a schematic diagram of an embodiment of the electronic device of the present invention. The electronic device may be a mobile device, such as a smart phone, a tablet computer, a personal digital assistant, a game console, and / or other mobile devices. Such as figure 1 As shown, the electronic device 100 of the present invention includes a display screen 110 and a processor 120 . The processor 120 is used for controlling the operation of the electronic device 100 and executing application programs, such as the status reporting program 122 . When the electronic device 100 encounters an error state due to system crash or software error, the processor 120 may be notified to start and execute the status reporting program 122 through a specific hardware or software trigger mechanism. The status reporting program 122 can be started manually or automatically, such as pressing the button 130 of the electronic device 100 , or clicking ...

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Abstract

A method for collecting error status information of a mobile device is disclosed. The method comprises activating an status report program; capturing a screenshot of the electronic device; receiving input text from an user interface of the status report program; and transmitting the screenshot and the input text to a server provider by the status report program.

Description

technical field [0001] The invention relates to a method for collecting error state information of an electronic device, especially a method for collecting screenshots of an electronic device's error state and user descriptions. Background technique [0002] With the advancement of related technologies, the functions of mobile devices are becoming more and more powerful. Existing mobile devices can be used to make calls, perform satellite positioning, browse the web, and make free Internet calls. When the mobile device executes multiple functions at the same time or cannot stop the running applications, the mobile device may malfunction due to system or software errors. Generally speaking, when a mobile device encounters an error condition, the operating system or status reporting program of the mobile device will directly collect the log data of the error status, and transmit the log data of the error status to the service provider via the network (such as program develop...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/34
CPCG06F11/0748G06F11/0742G06F11/327H04W24/10G06F11/0778
Inventor 赖清宗张渊钧黄培伦李锹菱
Owner HTC CORP