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cti signal processing system and method based on tsp service

A signal processing and signal technology, applied in transmission systems, electrical components, etc., can solve problems such as high operating requirements and difficult TSP system design, and achieve the effects of low management costs, fast and convenient business operations, and accelerated business cycles

Active Publication Date: 2018-06-19
DONGFENG MOTOR CORP HUBEI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] In view of the shortcomings of the above-mentioned prior art, the purpose of the present invention is to provide a CTI signal processing system and method based on TSP services, so as to solve the problems of difficult TSP system design and high operation requirements in the above-mentioned prior art.

Method used

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  • cti signal processing system and method based on tsp service
  • cti signal processing system and method based on tsp service
  • cti signal processing system and method based on tsp service

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Embodiment Construction

[0046] Embodiments of the present invention are described below through specific examples, and those skilled in the art can easily understand other advantages and effects of the present invention from the content disclosed in this specification. The present invention can also be implemented or applied through other different specific implementation modes, and various modifications or changes can be made to the details in this specification based on different viewpoints and applications without departing from the spirit of the present invention. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0047] Such as figure 1 As shown, the present invention provides an embodiment showing a CTI signal processing system 1 based on TSP services, including: a CTI signal processing server 11 , a client 12 , a call center 13 and an agent terminal 14 . In one embodiment, the C...

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Abstract

The invention provides a CTI signal processing system and method based on TSP services. Mutually-separated service data flow and voice flow of CTI signals are extracted and then transmitted and received through different circuits, returned service data flow and voice flow can be respectively returned, service operation based on the service data flow is quick and convenient, the service period is shortened, and service time is shortened. Under the condition that voice and data are separated and voice goes wrong, corresponding processing can be conducted through a data prompt calling center; in addition, plug-ins are not needed, a user can log in a server through an ordinary browser to control related functions, development cost, deployment cost and management cost are low, tests and use are convenient, meanwhile, due to the fact that data integration is early, the requirement for the speed of a background service system is lowered, and multiple supporting systems can be more easily integrated.

Description

technical field [0001] The invention relates to the technical field of voice calls, in particular to a TSP service-based CTI signal processing system and a method thereof. Background technique [0002] In the TSP (Telematics Service Provider, on-board computer system service provider) call center system, through CTI (Computer Telephony Integration, computer telephony integration) signal transmission, it is necessary to complete business operations based on CTI data while performing voice calls based on CTI. When the business system is based on the browser-server mode, it is necessary to quickly integrate many system data of the TSP at the same time as the voice call between the vehicle and the agent is initiated. [0003] There are currently two types of solutions on the market: [0004] 1. Based on IE, OCX plug-in solution. [0005] 3. Based on the java applet plug-in solution. [0006] The above-mentioned type 1 scheme uses the windows / IE environment browser to develop ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L29/06
Inventor 刘思进高影辉黄杰
Owner DONGFENG MOTOR CORP HUBEI
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