Intelligent Power Failure Reporting and Repair Order Receiving System Loaded in Electric Power Artificial Voice System and Its Operation Method

Abstract

An intelligent electric power fault report and repair order receiving system loaded on an electric power artificial voice system and an operation method thereof. Provide an intelligent power fault repair order receiving system and its operating method that can be combined with the existing platform, can maximize the speed of issuing repair information, and ensure that the repair information is accurately corresponding to the actual fault location and loaded on the electric power artificial voice system. The electric power artificial voice system includes a level I processing center, a level II dispatching command team and a level III fault repair team, the level I processing center includes a public voice receiving terminal and a level I processing system, and the level II dispatching command team includes a II A level processing system, the level I processing system includes a repair information processing module, and the level II processing system is equipped with an intelligent processing module, including: a program trigger module, a data conversion module, an area identification module, a manual intervention module, and order processing module. The invention improves the automation level of the background service of the audio station, and ensures the correct rate of emergency repair distribution addresses.

Description

technical field [0001] The invention relates to an intelligent order-receiving system in the background of an artificial voice station, which is suitable for the background order-receiving operation of the artificial voice station requiring a short-term response and the area research and judgment technology for an incoming call (report for repair). Background technique [0002] In the power supply service, in order to ensure the service quality, reduce the power outage time of users, and improve the efficiency of emergency repairs, voice services are usually used to obtain user information during service to ensure the efficiency of emergency repairs. At the same time, State Grid’s external service commitment: the time for the emergency repair team to arrive at the scene shall not exceed 90 minutes in rural areas, and no more than 45 minutes in urban areas. This requires that the failure warranty information must be quickly and accurately communicated to the relevant maintena...

AI Technical Summary

Problems solved by technology

Due to problems such as homophones and work experience, the backstage service personnel of the provincial-level voice information station had deviations in the preliminary recording of the place names and locations of the county-level cities, which resulted in the inability to quickly and accurately dispatch the power failure repair information to the relevant departments in the first place. The maintenance team, which has high requirements for the response speed and distribution accuracy of the background personnel, also leads to the following problems: 1. The production and life of the masses cannot be effectively guaranteed; 2. The power maintenance resources are limited. Waste; 3. It is difficult to realize the foreign service commitment of State Grid

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