Supply chain management method based on customer relation management

Abstract

The invention relates to the field of logistics information technology, in particular to a supply chain management method based on customer relation management. According to the method, a one-station solution is adopted; two functions of basic services and value-added services are provided; the basis services are basically used by all clients; the clients can select each service element on the basis of the requirement; the value-added services can be used for providing higher supply chain management performance, and are designed according to special requirements of the clients with more complicated properties, and some value-added services are selected in one or several projects in the short period according to the requirements or building long-term service relations. By virtue of the supply chain management method, a reasonable management process is built by a manner of reconstructing an organizational structure; the efficiency of a management layer is effectively improved, thereby ensuring that the advanced mode of the supply chain fully takes effect and is put into practice in enterprises.

Description

technical field [0001] The invention relates to the technical field of logistics information, in particular to a supply chain management method based on customer relationship management. Background technique [0002] With the increasingly fierce market competition, more and more companies have realized that it is of great significance to use a dedicated supply chain management system for market procurement and market sales. The level of service quality of the system has also become a top priority. With the intensification of competition among domestic enterprises and the connection with the international market, there is an urgent need to greatly accelerate the process of implementing supply chain management in domestic enterprises, and finally promote the improvement of domestic enterprises' competitiveness in economic globalization. Moreover, with the gradual increase and scale expansion of Chinese brand enterprises, the supply chain management system established by consu...

AI Technical Summary

Problems solved by technology

[0004] (1) Business rules and work plans cannot maximize the profit of the order, nor can they meet the needs of customers at different levels

[0005] (2) The operation mode of the business process is single, and the overall operation efficiency of the supply chain is low. It only uses Excel tables for data input, and lacks the necessary demand management system

[0006] (3) The ability to input scattered and diverse data from customers is insufficient, and data archiving is difficult to achieve in place; in addition, there is no verification and authorization identification, which cannot prevent random input or modification

[0007] (4) The existing supply chain management system can only roughly plan production capacity and deal with market fluctuations by overstocking inventory, and does not make full use of supply chain system tools to accurately schedule production based on demand

[0008] (5) The existing supply chain management system cannot guarantee the response time of previous orders, and the delivery time estimated based on experience often differs from the actual situation

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