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Fault machine information collection method used for server after-sales service

A technology for server and machine failure, used in instruments, data processing applications, business, etc.

Inactive Publication Date: 2016-02-03
LANGCHAO ELECTRONIC INFORMATION IND CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004]1) After-sales engineers of some server manufacturers roughly judge the scope of the fault according to the phenomenon described by the customer and directly come to repair it, which is very blind and can easily cause time-consuming and laborious;
[0005]2) After sales, some server manufacturers send customers the applicable version of software according to the operating system used by customers to run and collect machine information, because the operating systems used by customers are diverse , resulting in many versions of the software, which are very troublesome to use, manage and maintain;
[0006]3) After sales, some server manufacturers use U disk or CD to start an independent operating system and automatically run the software to collect machine information, but because the operating systems used by customers are different , the format of the disk partition is different, so the software cannot collect the system logs of Windows and Linux operating systems at the same time;
[0007]4) The machine information collected by the after-sales software used by some server manufacturers needs to be uploaded by the customer to the after-sales maintenance website, which cannot be automated, and the customer experience is not good

Method used

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  • Fault machine information collection method used for server after-sales service

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0021] The steps of the method for collecting faulty machine information for server after-sales service are as follows:

[0022] 1) Customer report for repair;

[0023] 2) Inform the customer of the address to download the software after the sale;

[0024] 3) First, customize and build a USBLinux system, so that the system can recognize all partition formats of Linux and Windows, write software and set it to start automatically when the system is turned on; download the system through the network and burn it to a U disk, so that the machine can start from the U disk, Start the Linux system; after the system is started, the software will automatically run, collect the required machine information, and pack it into a compressed package with the machine serial code and system time as the file name, and the software will upload the compressed package to the manufacturer's after-sales FTP server;

[0025] 4) The after-sales engineer downloads the compressed package from the FTP se...

Embodiment 2

[0028] The specific steps of the method for collecting faulty machine information for server after-sales service are as follows:

[0029] 1) Customer report for repair;

[0030] 2) Inform the customer of the address to download the software after the sale;

[0031] 3) Customize and build a USBLinux system, so that the system can recognize all partition formats of Linux and Windows. Install a Linux operating system on a server, select minimal installation, and install all required software, including server network card, RIAD card driver and plug-in NTFS-3G that supports NTFS disk format, and package the files in the root directory as USBLinux the system's file system;

[0032] 4) Write scripts to collect machine information. The information to be collected is as follows:

[0033] IPMI related: FRUinfo, MCinfo, Sellist, Sensorinfo, Selftest, PSUinfo.

[0034] Network related: hosts, ipconfig, netshare, netstat, networks, routes, services.

[0035] Windows system logs: Syst...

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Abstract

The invention discloses a fault machine information collection method used for server after-sales service, comprising the steps of 1) a client reporting reparation; 2) an after sale party telling the client of a software downloading address; 3) the client downloading software, recording the software on a USB flash disk, and starting up from the USB flash disk to automatically collect machine information, and to upload the machine information to an after sale FTP server; 4) according to the uploaded machine information, an after sale engineer positioning a machine fault, and notifying the client of a fault solution method or carrying fittings to perform on-site repair; and 5) solving machine faults and completing after sale service. For current server after sale on-site repair, fault positioning before visiting a site is difficult, current information grabbing software depends on a client operating system, information grabbing is uncomprehensive, and the client has to upload grabbed information to an after sale website by oneself, and the fault machine information collection method can solve the problems; the after sale engineer can be more targeted before visiting a client, and avoid fault detection at the site, thereby saving time and labor; the client does not need to upload information by oneself; the fault machine information collection method realizes automation, and is simple and fast.

Description

technical field [0001] The present invention relates to the technical field of server fault collection, specifically a method for collecting faulty machine information for server after-sales service. Background technique [0002] In the current server sales field, after-sales service plays a very important role. It is a part of enterprise marketing. Enterprise marketing without after-sales service is a sale without credit in the eyes of customers, and it is a commodity without guarantee. Therefore, enterprises that do a good job in after-sales service can touch the hearts of customers, improve customer satisfaction, and win the market. Due to the particularity of the server, most of the current server after-sales services are door-to-door repairs. After the customer reports for repair, the after-sales engineer roughly determines the scope of the machine’s failure based on the problems described by the customer, and makes corresponding preparations and door-to-door repairs. ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08G06Q30/00
CPCH04L67/06G06Q30/016H04L67/34
Inventor 王佩孙连震
Owner LANGCHAO ELECTRONIC INFORMATION IND CO LTD
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