Fault machine information collection method used for server after-sales service

Abstract

The invention discloses a fault machine information collection method used for server after-sales service, comprising the steps of 1) a client reporting reparation; 2) an after sale party telling the client of a software downloading address; 3) the client downloading software, recording the software on a USB flash disk, and starting up from the USB flash disk to automatically collect machine information, and to upload the machine information to an after sale FTP server; 4) according to the uploaded machine information, an after sale engineer positioning a machine fault, and notifying the client of a fault solution method or carrying fittings to perform on-site repair; and 5) solving machine faults and completing after sale service. For current server after sale on-site repair, fault positioning before visiting a site is difficult, current information grabbing software depends on a client operating system, information grabbing is uncomprehensive, and the client has to upload grabbed information to an after sale website by oneself, and the fault machine information collection method can solve the problems; the after sale engineer can be more targeted before visiting a client, and avoid fault detection at the site, thereby saving time and labor; the client does not need to upload information by oneself; the fault machine information collection method realizes automation, and is simple and fast.

Description

technical field

[0001] The present invention relates to the technical field of server fault collection, specifically a method for collecting faulty machine information for server after-sales service. Background technique

[0002] In the current server sales field, after-sales service plays a very important role. It is a part of enterprise marketing. Enterprise marketing without after-sales service is a sale without credit in the eyes of customers, and it is a commodity without guarantee. Therefore, enterprises that do a good job in after-sales service can touch the hearts of customers, improve customer satisfaction, and win the market. Due to the particularity of the server, most of the current server after-sales services are door-to-door repairs. After the customer reports for repair, the after-sales engineer roughly determines the scope of the machine’s failure based on the problems described by the customer, and makes corresponding preparations and door-to-door repairs. ...

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