The invention discloses a fault
machine information collection method used for
server after-sales service, comprising the steps of 1) a
client reporting reparation; 2) an after sale party telling the
client of a
software downloading address; 3) the
client downloading
software, recording the
software on a
USB flash disk, and starting up from the
USB flash disk to automatically collect
machine information, and to upload the
machine information to an after sale FTP
server; 4) according to the uploaded machine information, an after sale engineer positioning a machine fault, and notifying the client of a fault solution method or carrying fittings to perform on-site repair; and 5) solving machine faults and completing after sale service. For current
server after sale on-site repair, fault positioning before visiting
a site is difficult, current information grabbing software depends on a client
operating system, information grabbing is uncomprehensive, and the client has to upload grabbed information to an after sale website by oneself, and the fault machine information collection method can solve the problems; the after sale engineer can be more targeted before visiting a client, and avoid fault detection at the site, thereby saving time and labor; the client does not need to upload information by oneself; the fault machine information collection method realizes
automation, and is simple and fast.