Method and system for realizing long flow by cooperating system interfaces of different channels

Abstract

The invention relates to a method and system for realizing long flow by cooperating system interfaces of different channels. The method comprises the steps that 1) a reception and verification module receives a request and verifies whether the request is correct, a step 2) is turned to when the request is correct, and otherwise, error information of the request is back fed and the flow is completed; 2) a channel platform module receives message data which matches the request and stores the message data, and the message data is converted and analyzed to obtain a channel cooperation event list; 3) a work order is generated and sent to a cooperative channel for processing, result data is obtained, the channel platform module stores result data back fed by the cooperative channel into a database, and processing for the work order is completed; and 4) the channel platform module stores result data about whether the flow is completed normally into the database, processing for the event list is completed, a processing process and a processing result of the event list are filed, and the flow is completed; According to the invention, maintenance staffs are reduced, programming is not needed, system faults are reduced, and the system safety is ensured.

Description

technical field [0001] The invention relates to a method and a system for realizing a long process by cooperating with various channel system interfaces, belonging to the field of application software. Background technique [0002] With the continuous emergence of Internet technology innovations and the rapid development of Internet applications, the e-commerce model is becoming more and more mature, and the user market accustomed to Internet applications and consumption has taken shape. In order to meet users' requirements for high efficiency and convenience in the Internet era, China Mobile has continuously accelerated the construction of various electronic channels and business process optimization. Poor issues, specifically manifested in: [0003] The existing customer service and business acceptance processes are separated from each other and lack linkage. [0004] Electronic means to replace repetitive manual operations need to be improved. [0005] In the process d...

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Problems solved by technology

[0006] The historical problem of the chimney-type construction of the support systems of the existing channels has led to the lack of unified planning and coordination among the channels, and the limitations of the characteristics of the channels themselves, making it impossible to achieve all-channel and full-service

[0007] For example: two different fast inter-provincial card replacement-hosting province process, the business process is longer and more complicated, if there is no present invention, each channel system (such as: short hall, first-level BOSS, CRM, resources, etc.) needs to be programmed and called For other system interfaces, the development workload is large, the development cycle is long, the fault location is complicated, and the operation and maintenance cost is high

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