Information processing method and apparatus

A sample and standard technology, applied in the field of human-computer interaction, to achieve the effect of reducing investment, reducing manual labor, and improving optimization efficiency

Active Publication Date: 2017-01-04
SHANGHAI XIAOI ROBOT TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The purpose of the present invention is to provide a method and device for information processing, which overcomes the following problems in the traditional technology: a large amount of manual labor is required to select the interaction log to be optimized

Method used

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  • Information processing method and apparatus
  • Information processing method and apparatus

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Embodiment Construction

[0039] When users interact with intelligent robots, they will generate interaction logs. Each interaction log consists of three parts: user questions, corresponding knowledge base standard questions, and answers. The user question is obtained by direct input from the user, and after the analysis and recognition of the user question by the question answering engine, the corresponding knowledge base standard question and the corresponding answer are invoked. In these interaction logs, according to the accuracy of user questions and answers given by the robot to the corresponding knowledge points, it can be divided into user questions that the robot does not answer, user questions that the robot gives correct answers, and user questions that the robot gives wrong reply. The reason why the robot does not answer or give wrong answers is mainly due to the lack of corresponding knowledge points in the knowledge base of the robot or the lack of rich questions of existing knowledge poi...

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Abstract

The invention relates to the technical field of human-computer interaction, and particularly relates to an information processing method and apparatus in the human-computer interaction. The information processing method includes providing a model sample database including a sample standard question and a sample extension question corresponding to each sample standard question; providing a knowledge base including a knowledge base standard question and a knowledge base extension question and answer corresponding to each knowledge base standard question and used for providing answers for users' questions; determining whether there is a sample extension question that matches the user's question in the human-computer interaction log in the model sample database; if yes, determining whether the corresponding standard question of the user question in the human-computer interaction log is the same as the corresponding sample standard question of the matched sample extension question; if no, optimizing the knowledge base. The invention further provides an information processing apparatus and system corresponding to the information processing method.

Description

technical field [0001] The invention relates to the technical field of human-computer interaction, in particular to a method and device for information processing in human-computer interaction. Background technique [0002] Human-computer interaction is a science that studies the interactive relationship between systems and users. A system can be a variety of machines, or it can be computerized systems and software. For example, various artificial intelligence systems, such as intelligent customer service systems, voice control systems, etc., can be realized through human-computer interaction. [0003] Artificial intelligence semantic recognition is the basis of human-computer interaction, which can recognize human language and convert it into a language that machines can understand. In order to be able to understand human language, AI semantic recognition systems need a knowledge base. Massive heterogeneous data is organized into knowledge through the knowledge learning ...

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06N5/02G06F17/27
CPCG06F40/211G06F40/284G06F40/30G06N5/022
Inventor 蔡宏伟朱频频
Owner SHANGHAI XIAOI ROBOT TECH CO LTD
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