Log acquisition method and device, and network management server

Abstract

The invention discloses a log acquisition method and a device, and a network management server. The log acquisition method comprises steps: a handheld terminal acquires ID information corresponding to equipment; according to the ID information corresponding to the equipment, the handheld terminal acquires rack diagram data corresponding to the equipment from the network management server, wherein the rack diagram data comprise port information corresponding to the equipment; according to the rack diagram data, the handheld terminal selects a port for connection, and according to the selected port, an IP address corresponding to the port is acquired from the network management server; and according to the IP address, the handheld terminal builds communication connection with the equipment, and a log corresponding to the equipment is acquired. Through the scheme of the invention, an operation and maintenance person can be helped to quickly acquire the log of failed equipment, and the labor intensity of the operation and maintenance person is reduced.

Description

technical field [0001] The invention relates to the field of communications, in particular to a log acquisition method and device, and a network management server. Background technique [0002] When a communication failure occurs on the device, the operation and maintenance personnel can collect and analyze the logs of the device, so as to locate the problem of the device and perform fault recovery based on the located problem. [0003] When a communication failure occurs on the device, the network management server cannot obtain the logs of the device through the network communication with the device, and the operation and maintenance personnel need to go to the site to obtain the logs. [0004] When the operation and maintenance personnel arrive at the site, they need to carry computer equipment such as a laptop, connect the device to the laptop through a network cable, and collect logs on the device through the laptop. [0005] When connecting a portable computer and a d...

AI Technical Summary

Problems solved by technology

[0007] In the above process, the operation and maintenance personnel can set the IP address for the faulty device based on experience. It is easy to cause the conflict between the set IP address and the existing IP address due to the negligence of the operation and maintenance personnel, which may lead to secondary failures.

[0008] Therefore, in the current log collection work, the operation and maintenance personnel need to have a certain understanding of the faulty device, and the operation and maintenance personnel need to set a suitable IP address for the faulty device. The ability difference between personnel causes the log acquisition time to be too long. In addition, the operation and maintenance personnel need to carry a portable computer with them, which also increases the labor intensity of the operation and maintenance personnel.

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