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User opinion processing device, system and method for electric power company

A technology for power companies and processing devices, applied in telephone communications, electrical components, automatic switching offices, etc., can solve the problems of low efficiency and high cost of manual processing of user opinions, and achieve the effect of saving labor costs and improving efficiency

Active Publication Date: 2017-05-31
JUANCHENG POWER SUPPLY CO STATE GRID SHANDONG ELECTRIC POWER CO
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the purpose of the present invention is to provide a user opinion processing device, system and method for electric power companies, which can alleviate the problems of low efficiency and high cost of manual processing of user opinions in the prior art, and effectively improve power consumption. The efficiency of the company's handling of user opinions, while effectively saving labor costs

Method used

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  • User opinion processing device, system and method for electric power company
  • User opinion processing device, system and method for electric power company
  • User opinion processing device, system and method for electric power company

Examples

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Embodiment 1

[0029] see figure 1 A schematic structural view of a user opinion processing device for an electric power company as shown, including: a main processor 10, a voice receiver 20 and a wireless call host 30 arranged at the customer service center of the electric power company; The receiver 20 and the wireless calling host 30 are connected by wire; the main processor 10 has a wireless communication function, and is used for wireless communication connection with the sub-processors arranged in the sub-sectors of the electric power company;

[0030] The voice receiver 20 is used for receiving the voice user opinion from the user terminal, and sends the voice user opinion to the main processor 10;

[0031] The main processor 10 is used to convert the voice user opinions received into text user opinions, and extract keywords from the text user opinions according to the preset keyword library; wherein, the keywords include user name, user contact information, opinion type, The name of t...

Embodiment 2

[0049] For the user opinion processing device for power companies provided in Embodiment 1, the embodiment of the present invention provides a user opinion processing system for power companies, see image 3 Shown is a schematic structural diagram of a user opinion processing system for a power company, the system includes the user opinion processing device 100 provided in Embodiment 1, and also includes a sub-processor 1 and a display screen 2; The company's sub-department side, and the display screen 2 is set in the hall of the power company sub-department; the sub-processor 1 is electrically connected to the display screen 2, and the sub-processor 1 is connected to the main processor 10 in the user opinion processing device 100 by wireless communication;

[0050] The sub-processor 1 is used to receive text user opinions and time-limited reply notifications from the main processor 10, and send text user opinions and time-limited reply notifications to the display screen 2;

...

Embodiment 3

[0061] Regarding the user opinion processing device and system for electric power companies provided in the foregoing embodiments, the embodiment of the present invention also provides a user opinion processing method for electric power companies. For details, please refer to Figure 5 A flow chart of a user opinion processing method for a power company is shown, the method includes the following steps:

[0062] Step S502: the main processor receives voice user opinions from the user terminal through the voice receiver, converts the received voice user opinions into text user opinions, and extracts keywords from the text user opinions according to the preset keyword library; wherein, Keywords include user name, user contact information, type of opinion, name of electric power department, name of electric power worker, employee number of electric power worker, geographical location and time;

[0063] Step S504: The main processor generates a time-limited reply notification acco...

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Abstract

The invention provides a user opinion processing device, system and method for an electric power company. The system comprises a user opinion processing device, wherein the system further comprises a sub-processor and a display screen, which are arranged on a subsector of the electric power company; the user opinion processing device comprises a main processor, a voice receiver and a wireless calling host, which are arranged in a customer service center of the electric power company; the main processor is in wired connection with the voice receiver and the wireless calling host; and the main processor has a wireless communication function and is in wireless communication connection with the sub-processor of the subsector of the electric power company. By adoption of the user opinion processing device, system and method provided by the invention, the problems of low manual user opinion processing efficiency and high cost in the prior art can be solved, the user opinion processing efficiency of the electric power company is effectively improved, and meanwhile the labor cost is effectively reduced.

Description

technical field [0001] The invention relates to the technical field of electric power marketing, in particular to a user opinion processing device, system and method for electric power companies. Background technique [0002] As we all know, people are inseparable from electricity in their daily life, so the services of power companies greatly affect people's life experience. [0003] The power company has set up a special customer service center, and arranges multiple people to guard the hotline to receive and record user opinions, such as user complaints or suggestions, and notify the departments related to user opinions according to user opinions, so that relevant departments can Take a solution and reply to the user. However, the manual processing of user opinions in the prior art is not only inefficient, but also consumes a lot of manpower, has high cost, and brings poor experience to users who put forward opinions. [0004] To sum up, for the problems of low efficien...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/527H04W4/14
CPCH04M3/527H04W4/14Y02D30/70
Inventor 焦广明张桂玲任自明刘泰杨常运王佩合吴正波窦青丽肖文昭沈媛媛史亚丽王寄山
Owner JUANCHENG POWER SUPPLY CO STATE GRID SHANDONG ELECTRIC POWER CO
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