Internet and mobile communication based residential maintenance comprehensive disposal system and method thereof

Abstract

The present invention discloses a mobile APP software platform based residential maintenance comprehensive disposal system. The system comprises a mobile client, a maintenance personnel mobile terminal, a background processing platform, and a server to which the mobile client, the maintenance personnel mobile terminal, and the background processing platform are connected. The mobile client is provided with an APP client port program, and the program comprises a repair service issuing unit, a repair processing unit, and a client information storage unit; the maintenance personnel mobile terminal is provided with an APP maintenance port program, the program comprises a maintenance task order dispatching unit, a maintenance recording unit, a maintenance order acquisition unit, and a maintenance assistant unit; and the background processing platform comprises a repair form database, a repair task assignment unit, a repair progress monitoring unit, an information query and statistic unit, an employee management module, and a user information feedback module. The system disclosed by the present invention can accurately send the repair information at the first time from the residents to the maintenance personnel in a maintenance unit, so that the repair service can be disposed at the first time. In addition, the present invention also discloses an operation method according to the system.

Description

technical field [0001] The invention relates to Internet and mobile communication technologies, in particular to a comprehensive residential maintenance disposal system based on a mobile phone APP software platform and an operating method thereof. Background technique [0002] As we all know, for ordinary people, housing safety is the basic embodiment of quality of life. Especially since the reform and opening up, the total amount of housing construction for urban residents in my country has increased year by year. With the passage of time, many of the residential houses have many quality problems due to their age, such as cracked walls, leaking roofs, blocked pipes, etc. These frequent faults in residential houses often trouble the general public. In the past, when encountering these problems, ordinary people would go to the property right away, and the property would be responsible or entrust a third-party maintenance unit to deal with the problem of house maintenance. F...

AI Technical Summary

Problems solved by technology

And often in this process, when the number of repair requests increases, the repair information conveyed will be delayed or make mistakes.

As a result, residents cannot get timely maintenance of houses, which brings inconvenience to their lives and makes it impossible to improve the service quality of maintenance units.

Images