Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Call information processing method and device

An information processing method and technology for communicating information, applied in information format, telephone communication, wireless communication, etc., can solve problems such as loss, and achieve the effect of improving service efficiency, improving experience effect, and enhancing service satisfaction

Inactive Publication Date: 2017-08-04
LIAONING MOBILE COMM
View PDF4 Cites 6 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In order to solve the above technical problems, the embodiment of the present invention expects to provide a call information processing method and device, which solves the problem of loss of communication information between the user and the previous customer service in the existing service call transfer scheme, improves service efficiency, and greatly Enhanced customer service satisfaction

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Call information processing method and device
  • Call information processing method and device
  • Call information processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0043] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the drawings in the embodiments of the present invention.

[0044] An embodiment of the present invention provides a call information processing method, referring to figure 1 As shown, the method includes the following steps:

[0045] Step 101, when it is detected that the user establishes a communication connection with the first agent client, acquire communication information between the user and the first agent client according to the first communication identifier.

[0046] Wherein, the first communication identification is sent by the queuing machine to the real-time translation system through the computer telephony integrated system platform.

[0047]Specifically, the acquisition of communication information between the user and the first agent client according to the first communication identifier in step 101 may be implemented...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The embodiment of the invention discloses a call information processing method. The method comprises the following steps: acquiring communication information with a first attendance client by a user according to a first communication identifier when detecting that the user establishes the communication connection with the first attendance client, wherein the first communication identifier is sent to a real-time translating system by a queuing machine through a computer telephone integration system platform; converting the acquired communication information into the communication information with the preset format; establishing an association relation between the first communication identifier and the communication information with the preset format, and saving the association relation in the real-time translating system so that the attendance system server-side can acquire the communication information with the preset format between the user and the first attendance client according to the first communication identifier. The embodiment of the invention further discloses a call information processing device.

Description

technical field [0001] The invention relates to information processing technology in the field of communication, in particular to a call information processing method and device. Background technique [0002] At present, the customer service hotlines of operators and major industries (such as banks and insurance) carry a large number of user calls every day, requiring a large number of customer service personnel to provide user service support. With the increase in labor costs and customer service quality requirements, operator customer service centers are faced with dual pressures on cost and quality, and urgently need to improve service efficiency and service quality. In order to solve the above problems, the current operators and customer service hotlines in various industries generally have their own call center systems, which use the form of call transfer to answer different questions raised by users. [0003] In the existing call transfer scheme, the first-line custom...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): H04M3/493H04M3/51H04M3/523H04M3/54H04W4/16H04W4/18H04W88/18G10L15/22G10L15/26
CPCH04M3/493G10L15/22G10L15/26H04M3/5183H04M3/523H04M3/54H04W4/16H04W4/18H04W88/185
Inventor 祝海龙李福华万子秋
Owner LIAONING MOBILE COMM
Features
  • Generate Ideas
  • Intellectual Property
  • Life Sciences
  • Materials
  • Tech Scout
Why Patsnap Eureka
  • Unparalleled Data Quality
  • Higher Quality Content
  • 60% Fewer Hallucinations
Social media
Patsnap Eureka Blog
Learn More

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2025 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com