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User information display realization method and device

A technology of user information and implementation method, applied in the field of displaying user information, can solve problems such as prolonging user waiting time, reducing customer service efficiency, etc., and achieving the effect of reducing waiting time, speeding up service speed, and improving efficiency

Inactive Publication Date: 2017-08-11
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In other words, the customer service personnel need to switch between the two interfaces, and also need to enter the operation to get the information of the visiting user, which prolongs the waiting time of the user and reduces the service efficiency of the customer service; especially for the customer service using mobile devices. in this way

Method used

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  • User information display realization method and device
  • User information display realization method and device
  • User information display realization method and device

Examples

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Embodiment Construction

[0030] The embodiment of this application proposes a new implementation method for displaying user information. The cloud customer service server uses the characteristic parameters of the visiting user to query the user information from the customer management server. After receiving the user information returned by the customer management server , displayed on the cloud customer service page, so that the customer service staff can see user information on the cloud customer service page without opening the customer management page on their terminal and manually inquiring, thereby speeding up the service speed and reducing the user's waiting time. Solve the problems existing in the prior art.

[0031] In the embodiment of the present application, the terminal used by the customer service personnel and the cloud customer service server, and the cloud customer service server and the customer management server of the enterprise are mutually accessible through the network. Among th...

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Abstract

The invention provides a user information display realization method applied to a cloud customer-service service end. The method comprises steps that an information request is sent to a client management service end, and the information request comprises characteristic parameters of a user acquired according to an access request of the user; an information response returned from the client management service end is received, and the information response comprises the user information determined by the client management service end according to the characteristic parameters of the user; the user information is displayed at a cloud customer-service page serving the user. The method is advantaged in that the data of the visit user can be seen by customer-service personnel from the cloud customer-service page without interface switching, input and query, a service speed of the customer-service personnel is accelerated, the waiting time of the user is shortened, and client service efficiency is improved.

Description

technical field [0001] The present application relates to the technical field of network communication, and in particular to a method and device for displaying user information. Background technique [0002] With the development of mobile Internet and the popularization of smart terminals, users can use various services provided by enterprises through the Internet anytime and anywhere, which makes enterprise customer service needs to face a greatly increased overall service demand and more fragmented and diversified customer service needs. . Driven by such demand, cloud customer service has become the first choice of enterprises. [0003] Cloud customer service is a customer service solution based on the public cloud platform, including hotline service, robot service, online service and other service methods. The cloud customer service terminal accesses the user's service request, and the customer service staff of the enterprise can use their own PC (Personal Computer, per...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06F17/30H04L9/30H04L9/06
CPCG06F16/957G06Q30/01H04L9/0631H04L9/302
Inventor 韩方崇
Owner ALIBABA GRP HLDG LTD
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