Equipment after-sales information processing method based on serial number

Abstract

The embodiment of the invention relates to an equipment after-sales information processing method based on a serial number, and the method comprises the steps: enabling a server to receive an after-sales service request sent by a user terminal; obtaining an after-sales worker ID according to the after-sales service request, and generating after-sales detection item information; receiving a changing or refunding request sent by an after-sales terminal, generating changing or refunding order data according to the changing or refunding request, and storing the changing or refunding order data in an order information database; receiving warehousing registration information transmitted by a warehouse management terminal; determining corresponding first changing or refunding order data in the order information database according to the warehousing registration information, and recognizing the indication information in the changing or refunding order data as the refunding processing indication information or changing processing indication information; determining the sales amount data of a commodity according to an initial order ID when the indication information is the refunding processing indication information, and generating refunding processing information; and generating the information of a changing order according to the customer information corresponding to the initial order ID and the commodity type information when the indication information is the changing processing indication information.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a serial number-based method for processing equipment after-sales information. Background technique [0002] The current mainstream e-commerce system can manage commodities based on the smallest commodity unit (Stock Keeping Unit, SKU), including commodity names, models, materials, item numbers, pricing, descriptions, and so on. However, the current management of commodities is usually only accurate to the item number, rather than precise tracking and management of a single commodity. [0003] In this way, in the process of product after-sales service such as maintenance, overhaul, and replacement, the after-sales service cannot be accurately implemented due to the inability to accurately track the product, and additional time and labor costs will be added. At the same time, it is impossible to accurately and effectively control the exchange of goods, which brings variou...

AI Technical Summary

Problems solved by technology

However, the current management of commodities is usually only accurate to the item number, rather than precise tracking and management of a single commodity

[0003] In this way, in the process of product after-sales service such as maintenance, overhaul, replacement, etc., the after-sales service cannot be accurately implemented due to the inability to accurately track the product, and additional time and labor costs will be added.

At the same time, it is impossible to accurately and effectively control the exchange of goods, which brings various inconveniences

[0004] Especially for products with high unit prices, the current general product tracking management and after-sales processing methods can no longer meet the needs of merchants and customers

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