C2C mode electric appliance maintenance source optimization allocation system and using method thereof

A technology for resource optimization and electrical maintenance, applied in the fields of instruments, electrical digital data processing, special data processing applications, etc., can solve problems such as unfavorable service quality and low competitiveness of after-sales service systems, and achieve optimal resource allocation and user experience effects. Ideal, the effect of reducing maintenance costs

Active Publication Date: 2018-01-12
安徽一网网络科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the turnover of talents in the home appliance repair industry is relatively fast, and the relatively closed after-sales service system is not very competitive, which is not conducive to improving service quality

Method used

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  • C2C mode electric appliance maintenance source optimization allocation system and using method thereof

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0042] Such as figure 1 It can be seen that in this embodiment, the system has been put into use for a short period of time, and data resources are accumulated according to the usage situation. The usage method includes the following steps:

[0043] Step 10. System initialization

[0044] Step 101, the administrator configures the maintainable resource data table; the table is as follows:

[0045] serial number

Repairable product name

Repairable Product Classification

Repairable product brand

Repairable Fault Classification

1

wall mounted air conditioner

air conditioner

Gree

poor cooling

2

LCD TV

television

TCL

no sound

[0046] Step 102. The maintenance terminal enters data into the maintenance terminal resource data table through the mobile terminal or PC terminal. During the input process, the maintenance terminal repairable product name, maintenance terminal repairable product classification, mainte...

Embodiment 2

[0068] Step 10 is the same as in Embodiment 1.

[0069] Step 20. Carry out user repair through the user repair module

[0070] Step 201, the user reports for repairs and the product is a Midea wall-mounted air conditioner, which enjoys the manufacturer's warranty.

[0071] Step 202: The manufacturer reports, and the repair report information submitted by the user is transmitted to the quality assurance unit of the product through the manufacturer module for confirmation, and the quality assurance unit agrees to pay the maintenance fee;

[0072] Step 30: Optimal configuration of resources through the resource configuration module

[0073] Step 306. On the premise that the area where the faulty product is located matches the coverage area of ​​the maintenance terminal, the customer terminal selects the maintenance terminal according to the matching of the fault phenomenon with the historical maintenance data recorded in the business data table;

[0074] In this step, a mainten...

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Abstract

The invention provides a C2C mode electric appliance maintenance source optimization allocation system. The system comprises a server side, a client terminal and a maintenance terminal, and the serverside is provided with a maintainable resource data sheet, a maintenance terminal resource data sheet, a repair data sheet and a business data sheet. The server side is provided with a user repair module, a resource configuration module, a product maintenance module, a settlement module and a manufacturer module, wherein the resource configuration module is used for matching maintenance information with the maintenance terminal according to maintenance needs. According to the C2C mode electric appliance maintenance source optimization allocation system, automated matching of the maintenance information and the maintenance terminal can be achieved, the maintenance efficiency is improved, and the maintenance cost is lowered. Multiple data sheets are mutually cooperated, and a data maintenance module can conduct maintenance in an automatic pushing mode. Main report form data is all formed in the using process. A quality assurance enterprise can construct an open, competitive, and convenient after-sale maintenance system with the assistance of the system, and the resource allocation can be effectively optimized, which helps to motivate people to start up business and become innovative.

Description

technical field [0001] The invention relates to an information processing system, in particular to a C2C mode-based configuration system for electrical maintenance resources. Background technique [0002] With the development of society, more and more electrical products appear in the families of ordinary people, which brings a lot of convenience to life, but electrical products are also prone to failure, which gave birth to a group of maintenance masters, forming an electrical maintenance huge team. Most of them are door-to-door services. First of all, there has been no relevant standard for this door-to-door maintenance service fee, which is also one of the reasons for many contradictions. Secondly, the source of business for maintenance masters is relatively single, and most of them are companies or manufacturers that undertake maintenance. When the maintenance master is idle, the last is the user. If the product is out of warranty or the repair phone is lost, the user n...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06Q10/00
CPCY02D10/00
Inventor 陈峰
Owner 安徽一网网络科技有限公司
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