Method and device for detecting and processing order anomalies, electronic equipment and readable storage medium

Abstract

The invention provides a method and device for detecting and processing order anomalies, electronic equipment and a readable storage medium, which can quickly sense and process order anomalies in thetransaction process, accelerate the processing speed of problematic orders and ensure normal flow of the performance transaction process. The method for detecting and processing order anomalies comprises the steps of obtaining the operation time of each current order in a preset operation process; screening problematic orders in the current orders according to a preset algorithm; obtaining the operation status of each problematic order in the preset operation process and other operation processes, determining the operation process with the operation status being abnormal of each problematic order according to set logical association rules, and outputting a processing instruction for the operation process with the operation status being abnormal; and processing the operation process with the operation status being abnormal in each problematic order according to the processing instruction.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a method, device, electronic device and readable storage medium for detecting and processing abnormal orders. Background technique [0002] E-commerce transaction fulfillment is an important part of the entire e-commerce process. Its core is order production, which is to smoothly interact the orders that users have placed and completed to users. It mainly involves: the main transaction order system, payment, and ledger , procurement, warehousing, distribution, logistics and many other different systems. Under different e-commerce models, it also involves many different processes such as e-commerce platform warehousing and delivery, e-commerce platform merchants warehousing and delivery, e-commerce platform merchants warehousing and e-commerce platform delivery, etc. Therefore, the entire transaction fulfillment process will be a multi-system interaction, multi-execution branch...

AI Technical Summary

Problems solved by technology

The above-mentioned existing processing scheme can handle most abnormal situations when the order quantity is small, but when the order quantity reaches a certain number, for example, when the order reaches 300,000 orders or more in a day, it becomes difficult to process through manual screening and investigation. Quite difficult, not only extremely labor-intensive, but also difficult to meet the timeliness of orders

Especially in cross-border e-commerce trade like overseas e-commerce, there are many more unstable factors in contract performance than in traditional domestic e-commerce, and it is even more difficult to maintain the transaction performance process manually

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