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Speech interaction method and device, electronic equipment and storage medium

A voice interaction and voice technology, which is applied in the computer field, can solve problems such as user dissatisfaction with communication efficiency, interactive experience, lack of temperature, etc., to achieve the effect of improving user experience, shortening emotional distance, and meeting user needs

Inactive Publication Date: 2018-11-20
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Therefore, during the entire call interaction process, there is little interaction between the user and the robot, and the interaction experience is blunt, indifferent, and lacking in warmth. At the same time, there will be problems such as inability to accurately answer the user's needs in time, causing user dissatisfaction and low communication efficiency.

Method used

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  • Speech interaction method and device, electronic equipment and storage medium
  • Speech interaction method and device, electronic equipment and storage medium
  • Speech interaction method and device, electronic equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0031] figure 1 It is a flow chart of a voice interaction method provided by Embodiment 1 of the present invention. This embodiment can be applied to the situation where a robot or intelligent customer service interacts with a user, for example, a robot introduces products or activities to a user, or a user consults a robot Or in the case of question and answer, the method can be performed by a voice interaction device, which can be implemented by software and / or hardware, and can be configured in electronic equipment, such as a computer with communication capabilities, a microphone, a mobile phone or a tablet computer , intelligent robots, etc. Such as figure 1 As shown, the method includes:

[0032] S110. During the conversation, listen to the user's voice, and recognize the user's current conversation intention based on the voice.

[0033] Wherein, the conversation process may be the process of starting a voice call after the telephone or voice is connected, and monitori...

Embodiment 2

[0050] image 3 It is a flow chart of a voice interaction method provided in Embodiment 2 of the present invention. On the basis of the above embodiments, as image 3 As shown, the method includes:

[0051] S210. In response to the session initiation signal, broadcast an initiation greeting.

[0052] Wherein, the session initiation signal may be a signal indicating that the current session between the customer service and the user is connected, and is used to prompt that the current session has been connected and the session task can be performed. The start-up greeting can be some greetings used for greetings during the anthropomorphic response process, such as "Hi, hello / hello, hey hello, hello / um, hello", etc. Specifically, after receiving the session start signal At this time, the broadcast of the greeting can be started, for example, a greeting is randomly selected in the greeting database, such as "Hello, hello" for broadcast.

[0053] S220. During the conversation, li...

Embodiment 3

[0067] Figure 5 It is a flow chart of a voice interaction method provided in Embodiment 3 of the present invention. On the basis of the above embodiments, optionally, when the current conversation intention is to stop, such as Figure 5 As shown, the method includes:

[0068] S310. During the conversation, listen to the user's voice, and recognize the user's current conversation intention based on the voice.

[0069] S320. If the intention of the current session is to stop, and the current session state is in session, continue to broadcast the content of the current session after broadcasting the preset soothing words.

[0070] Wherein, the preset soothing words may be preset words used to appease the user's emotions, such as "sorry for disturbing / you can listen to it first" and similar words. Specifically, during a normal call, if the robot is sending a conversation (TTS), it receives the user's "Stop talking / stop / stop / I got it / you are too annoying, stop talking / ...

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Abstract

The embodiment of the invention discloses a speech interaction method and device, electronic equipment and a storage medium. The method includes: monitoring a speech of a user in a session process, and identifying current session intention of the user on the basis of the speech; and combining the current session intention and a current session state to execute a session task, wherein the session task includes personalized response and session contents corresponding to the current session intention. According to the solution of the embodiment of the invention, interaction between a robot and the user is enabled to be more personalized, and emotion distance to the user is shortened, at the same time, efficiency of customer service communication is also improved while user demand is satisfied, and user experience is improved.

Description

technical field [0001] The embodiments of the present invention relate to the field of computer technology, and in particular, to a voice interaction method, device, electronic equipment, and storage medium. Background technique [0002] With the development of the Internet and the increasing demands and complexity of the business volume of various enterprises, it is becoming more and more popular for users to consult customer service about business or enterprises. The robot service platform can quickly and conveniently answer the questions that users consult. [0003] Most of the traditional dialogue products used in the telephone field (such as intelligent customer service) are simple and blunt interaction modes of one question and one answer. For example, after the call is connected, it is usually just a one-way communication directly, such as "Hello, welcome to call XXX Huan. Or even if the user explicitly interrupts the robot, does not want to continue listening, or has...

Claims

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Application Information

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IPC IPC(8): G06F17/30G10L25/48
CPCG10L25/48
Inventor 刘瑛赵媛媛刘鹏
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD
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