Processing method for synchronization of subscription big data and call center
A call center and processing method technology, which is applied in the direction of electrical digital data processing, special data processing applications, medical equipment, etc., can solve problems such as data incompatibility, achieve data compatibility and improve service quality.
Inactive Publication Date: 2018-12-28
BEIJING MEDICAL UNION LANCARE ONLINE TECH CO LTD
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Problems solved by technology
[0003] Aiming at the deficiencies of the prior art, the present invention provides a processing method for synchronizing contract big data with a call center to solve the problem of data incompatibility easily caused when contract big data is imported
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[0023] The present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments.
[0024] like figure 1 Shown is the method flowchart of the present invention.
[0025] S101 is to collect user subscription data information on a large scale, upload the acquired data information to the database for storage, and wait for the conversion of the call center format;
[0026] S102 Data in the database is converted into a data format that supports the call center database, and after the conversion is successful, judgment is made on the obtained converted data;
[0027] S103: judge whether the converted data information supports the call center data, if it supports the data, go to S104, if not, send it back to the database;
[0028] S104: Create a data statistics table, import the user signing data stored in the database into the table unit, classify according to preset standards, and transfer it to the call center database;
[002...
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The invention relates to a processing method for synchronization of subscription big data and a call center. The user subscription data information is collected and uploaded to a database for storage;a data information format in the database is converted to be unified with a data format in a call center database; the converted data information is determined, if the data information format is unified with the data format in the call center database, a data statistics table is created, the data information from the database is inputted into table cells, the data information is classified according to preset criteria, and the classified data information is transmitted to the call center database; the classified data information is arranged according to preset rules of the call center database and is to be retrieved by a call center system. The method is advantaged in that the method is convenient to manage subscription family doctor data of users, service quality is improved, the methodis convenient for the users to contact family doctors without being restricted by the environment, timely access to medical advices can be achieved, the inputted subscription big data is synchronizedwith the call center, and data compatibility is achieved.
Description
technical field [0001] The invention relates to the field of health services, in particular to a processing method for synchronizing subscription big data with a call center. Background technique [0002] A call center refers to a service organization composed of a group of service personnel in a relatively concentrated place, usually using computer communication technology to deal with inquiries and consulting needs from enterprises and customers. This greatly facilitates the background management personnel to handle customers' information inquiries, consultations, and complaints. However, the existing technology does not show the function of users signing up for specific family doctors, and the compatibility is poor when big data is imported and synchronized. It is easy to cause the user to fail to get the information of the family doctor by calling in a timely manner when the user does not contact the family doctor independently. The issue of declining satisfaction with ...
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IPC IPC(8): G16H40/67G06F17/30
Inventor 于浩波鲁楠曾建群
Owner BEIJING MEDICAL UNION LANCARE ONLINE TECH CO LTD