System and method for monitoring the whole process of customer electricity purchase service

A monitoring system and whole-process technology, applied in customer relations, transmission systems, electrical components, etc., can solve problems such as the inability to quickly judge the impact of abnormal range, no automatic business monitoring, and inability to find problems in time, so as to quickly judge the scope of abnormal impact , Real-time alarm and information output, reducing customer service pressure and the effect of customer complaint rate

Active Publication Date: 2021-06-15
STATE GRID BEIJING ELECTRIC POWER +1
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  • Abstract
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  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the existing technology, the power company completes the whole process of electricity purchasing customers from purchasing electricity to issuing business through the integrated payment access management platform system, prepaid electricity sales system, marketing business application system, and electricity consumption information collection system, and abnormal alarms Driven by the 95598 hotline work order; the existing power company accesses the management platform system, prepaid electricity sales system, marketing business application system, and electricity consumption information collection system through integrated payment. The business monitoring of each system is relatively independent, and all use manual Patrol inspection mode, no automatic business monitoring, unable to detect problems in time, timely early warning and treatment; "closed" processing of abnormal situations in each system, unable to quickly judge the impact of abnormal range

Method used

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  • System and method for monitoring the whole process of customer electricity purchase service
  • System and method for monitoring the whole process of customer electricity purchase service
  • System and method for monitoring the whole process of customer electricity purchase service

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Embodiment approach

[0029] see figure 1 As shown, the present invention provides a monitoring system for the whole process of customer electricity purchase service, which adopts the design of internal and external networks, and specifically includes:

[0030] The information extranet includes: shared security equipment, 2 extranet firewalls, access switch 1, access switch 2, 2 extranet application servers, and 2 extranet interface servers.

[0031]Users access the information extranet through the Internet. In the information external network, the exit of the shared security device is divided into two routes, one route is connected to the access switch 1 through the first external network firewall and the WEB application protection system, the exit of the access switch 1 is divided into two routes, and one route is connected to the interface line of the access switch 1 , one way is connected to the first security isolation device in the information intranet; the other way that shares the exit of ...

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Abstract

The invention discloses a system and method for monitoring the whole process of customer electricity purchase service. By building a bypass integrated payment access management platform system agent server, a prepaid electricity sales system agent server, a marketing business application system agent server and electricity consumption information Acquisition system proxy server, each proxy server is responsible for detecting system interface, log, database data, analyzing data according to business logic and summarizing data, using memory database technology to store analysis and summary data in real time in the customer's electricity purchase process monitoring large number server ( D3BASE), according to the pre-set alarm threshold, abnormal tag library and other content to judge whether the system is alarming and whether the alarm affects the business scope, and provide WEB application pages and SMS interfaces to display to customers.

Description

technical field [0001] The invention belongs to the field of electricity consumption monitoring, and in particular relates to a system and method for monitoring the whole process of customer electricity purchase service. Background technique [0002] In the existing technology, the power company completes the whole process of electricity purchasing customers from purchasing electricity to issuing business through the integrated payment access management platform system, prepaid electricity sales system, marketing business application system, and electricity consumption information collection system, and abnormal alarms Driven by the 95598 hotline work order; the existing power company accesses the management platform system, prepaid electricity sales system, marketing business application system, and electricity consumption information collection system through integrated payment. The business monitoring of each system is relatively independent, and all use manual Inspection...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/06G06Q30/00G06Q50/06H04L29/06
CPCG06Q30/01G06Q30/0601G06Q50/06H04L63/02
Inventor 贾佳李岳东林璐石会燕张芊蒋旭
Owner STATE GRID BEIJING ELECTRIC POWER
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