In-transit express information real-time query and change method and system

A technology for express and logistics information, applied in the field of human-computer interaction, can solve problems such as difficulty in providing solutions, reduced variability of order information, and inability to fully meet user needs, etc., to achieve the effect of increasing the frequency of use and improving the ability to obtain

A technology for express and logistics information, applied in the field of human-computer interaction, can solve problems such as difficulty in providing solutions, reduced variability of order information, and inability to fully meet user needs, etc., to achieve the effect of increasing the frequency of use and improving the ability to obtain

CN110245282APending Publication Date: 2019-09-17CHONGQING UNIV OF POSTS & TELECOMM
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  • In-transit express information real-time query and change method and system
  • In-transit express information real-time query and change method and system
  • In-transit express information real-time query and change method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0036] The present invention mainly includes three major platforms: a client terminal, a network transaction platform, and a logistics express terminal.

[0037] 1. After the user purchases goods through the online trading platform, the online trading platform automatically extracts the default receiving parameters set by the user, and sets the address as the user receiving parameters corresponding to the merchant's delivery.

[0038] 2. The user can modify the receiving parameters at any time after placing the order without reason. There are two situations here. First, if the user needs to modify the receiving parameters when the merchant receives the order but has not shipped The online trading platform can directly modify the address, and the merchant will use the modified address as the new user's receiving parameter; second, if the user needs to modify the receiving parameter of the in-transit express when the merchant receives the order and has sent the product , you nee...

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Abstract

The invention discloses an in-transit express information real-time query and change method and system, and the method comprises the steps of mainly achieving the input of the express query information of a user through an automatic voice recognition system, an interactive voice response system and an express logistics information database, and querying and feeding back the result of the query information of the user in the express logistics information database; if the receiving information is changed, inputting the new receiving information, and uploading the new receiving information to the express logistics information database; and enabling the distribution system to perform distribution according to the new receiving information in the express logistics information database. A user can achieve the man-machine interaction with the system through a mobile terminal, so that the user is in a leading position during the process of interacting with the system in real time and changing the express information.

Description

technical field [0001] The invention relates to the field of human-computer interaction technology, in particular to a human-computer interaction technology for real-time communication with a courier system. Users communicate with the system to query and change express mail information in real time. Background technique [0002] With the rapid development of Internet shopping, people's demand for online shopping is increasing day by day, and the logistics industry has gradually become an indispensable part of people's daily life. At the same time, the rise of smart mobile terminals and human-computer interaction technology has greatly improved users' ability to obtain information. The express information query system based on the search engine is the most popular information query system at present, which can make it more convenient for people to obtain information. However, with the explosive growth of information, the types and methods of users' information needs are beco...

Claims

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Application Information

Patent Timeline
17 Sep 2019
Publication
CN110245282A
IPC
G06F16/951; G06F16/953; G06Q10/08
CPC
G06F16/951; G06F16/953; G06Q10/0833
Inventors
高锡荣; 黄关键