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Voice quality inspection method and device, computer equipment and storage medium

A voice and voice data technology, applied in computing, voice analysis, voice recognition, etc., can solve the problems of high cost and low efficiency of artificial voice quality inspection

Active Publication Date: 2019-10-25
CHINA PING AN LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a voice quality inspection method, device, computer equipment, and storage medium to solve the problems of low efficiency and high cost of manual voice quality inspection

Method used

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  • Voice quality inspection method and device, computer equipment and storage medium
  • Voice quality inspection method and device, computer equipment and storage medium
  • Voice quality inspection method and device, computer equipment and storage medium

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Embodiment Construction

[0033] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0034] The voice quality inspection method provided by this application can be applied in such as figure 1 In the shown application environment, the application environment includes a server and a client, wherein the server and the application client are connected through a network, the network may be a wired network or a wireless network, and the client specifically includes but is not limited to various Various personal computers, notebook computers,...

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Abstract

The invention discloses a voice quality inspection method and a device, computer equipment and a storage medium. The method comprises the following steps: acquiring service information and voice data;performing text conversion on the voice data to obtain text content; extracting service attribute content from the text content, and verifying whether the service information and the service attribute content are consistent or not to obtain a verification result; matching the text content with the business attribute content removed with preset violation content to obtain a matching result; extracting voice features from the voice data, and performing emotion recognition on the voice features to obtain an emotion recognition result; and if the verification result shows that the verification issuccessful, the matching result shows that the matching fails, and the emotion recognition result belongs to a preset emotion label, determining passing of the quality inspection. According to the voice quality inspection method, comprehensive and objective quality inspection results are obtained through comprehensive analysis in the three aspects of service information verification, violation content matching and emotion recognition, the quality inspection efficiency is improved, and the labor cost is reduced.

Description

technical field [0001] The invention relates to the technical field of voice processing, in particular to a voice quality inspection method, device, computer equipment and storage medium. Background technique [0002] At present, when financial institutions conduct business, they often use telemarketing to promote and sell business products. In order to meet regulatory requirements, it is necessary to conduct quality inspections of successful telemarketing sales recordings to check whether the communication of business agents during the telemarketing process is Standards, whether there is any misleading or deceiving customers. [0003] However, the existing quality inspection is mainly done manually. Special quality inspection personnel conduct quality inspection on sales recordings according to preset quality inspection specifications. Manual quality inspection takes a lot of time and is inefficient. In the case of increasing business volume, a large number of quality insp...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q40/08G06F16/33G06F16/35G06N3/04G10L25/63G10L25/51G10L15/26
CPCG06Q10/06393G06Q40/08G06F16/3344G06F16/35G10L25/63G10L25/51G10L15/26G06N3/045Y02P90/30
Inventor 董国栋
Owner CHINA PING AN LIFE INSURANCE CO LTD
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