Work order management platform early warning method and device, computer equipment and storage medium

Abstract

The invention provides a work order management platform early warning method and a device, computer equipment and a storage medium, and relates to the field of work order early warning. The work ordermanagement platform early warning method comprises the steps of acquiring early warning indexes; wherein the early warning indexes comprise at least one of work order total duration, work order linkduration, professional interface person returning times and work order circulation link number early warning; and when the early warning index reaches a preset threshold, triggering an early warning notification. According to the work order management platform early warning method, work orders which are long in processing time, excessive in processing links and excessive in user return frequencyare screened out; manual troubleshooting and screening are reduced, the effects of reducing the cost and improving the efficiency are achieved, and the working efficiency of operation, maintenance anddevelopment is improved, so that the effective resolution rate of a required work order, a problem work order and a number-changing work order is improved, the supporting work is improved, the powerof positive work of staff is stimulated, and intangible assets are accumulated for companies.

Description

technical field [0001] The invention relates to the field of work order early warning, in particular to a work order management platform early warning method, device, computer equipment and storage medium. Background technique [0002] With the steady development of science and technology, the improvement of management requirements of various companies, the development of new business and the innovation of technology all require employees to be able to quickly receive new work order information. The work order management platform needs to be able to more conveniently and quickly support production problems problems in order to support the work of sub-users. [0003] In the existing technology, the early warning technology of the work order management platform cannot enable the professional interface person, the project leader, the department leader or the supervisory department to receive the early warning notification of the abnormal work order processing in time and interv...

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present invention provides an early warning method for the work order management platform, which is used to solve the problem that the professional interface person, the project leader, the department leader or the supervisory department cannot receive the early warning notice of the abnormal work order processing and intervene in time, and cannot make the work of each link The single-professional contact person knows the abnormality of the work order in a timely manner, and it is inevitable that the work order has not been processed for a long time and the service quality is poor.

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