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Text positioning method and device, terminal and storage medium

A text positioning and text technology, applied in the field of financial technology, can solve problems such as inability to quickly locate, achieve the effect of improving quality inspection work quality and quality inspection efficiency, and improving text positioning efficiency

Pending Publication Date: 2019-11-12
WEBANK (CHINA)
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0005] The main purpose of the present invention is to provide a text positioning method, device, terminal and storage medium, aiming to solve the technical problem that the text quality inspection content to be evaluated cannot be quickly located

Method used

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  • Text positioning method and device, terminal and storage medium
  • Text positioning method and device, terminal and storage medium
  • Text positioning method and device, terminal and storage medium

Examples

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Embodiment Construction

[0064] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0065] like figure 1 as shown, figure 1 It is a schematic diagram of the device structure of the hardware operating environment involved in the solution of the embodiment of the present invention.

[0066] The terminal in this embodiment of the present invention may be a PC or a server device.

[0067] like figure 1 As shown, the terminal may include: a processor 1001 , such as a CPU, a network interface 1004 , a user interface 1003 , a memory 1005 , and a communication bus 1002 . Wherein, the communication bus 1002 is used to realize connection and communication between these components. The user interface 1003 may include a display screen (Display), an input unit such as a keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface and a wireless interface. Optionally, ...

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Abstract

The invention relates to the field of financial science and technology, and discloses a text positioning method and device, a terminal and a storage medium, and the method comprises the steps: obtaining customer service records, and carrying out the voice recognition of the customer service records, so as to obtain text data; performing natural language standard processing on the text data to obtain standard text data; establishing an editing distance matrix according to the standard text data and the preset standard verbal skill text, and determining a target backtracking path in the editingdistance matrix; and determining a text corresponding relationship according to the target backtracking path, and calculating text similarity based on the text corresponding relationship. According tothe method and the device, the technical problem that the text quality inspection content to be evaluated cannot be quickly positioned in the prior art is solved.

Description

technical field [0001] The present invention relates to the technical field of financial technology, in particular to a text positioning method, device, terminal and storage medium. Background technique [0002] With the development of computer technology, more and more technologies (big data, distributed, blockchain, artificial intelligence, etc.) The industry's security and real-time requirements also put forward higher requirements for technology. [0003] At present, the quality inspection and assessment process of the customer service industry usually relies on manual spot checks of customer service recordings, and human operations often have certain subjectivity and limitations, making it impossible to comprehensively and objectively evaluate the quality of customer service services; at the same time, manual spot checks may continue until Recordings with poor service quality lead to unbalanced quality inspections and inaccurate spot checks; and manual spot checks requ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/24G06F17/27G10L15/26
CPCG10L15/26
Inventor 张超汤耀华
Owner WEBANK (CHINA)
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