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Power grid task type dialogue system

A dialogue system and task technology, applied in the field of customer service system, can solve problems such as untimely distribution of work orders, slow efficiency of 95598 service hotline, low service quality, etc., to achieve the effect of improving user experience, productivity of customer service personnel, and accuracy rate

Pending Publication Date: 2019-11-15
STATE GRID ZHEJIANG ELECTRIC POWER CO MARKETING SERVICE CENT
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] The technical problem to be solved and the technical task proposed by the present invention are to improve and improve the existing technical solutions, to provide a task-based dialogue system for power grids, to realize an efficient task-based dialogue system for power grids, and to solve the problem of slow efficiency of the 95598 service hotline and poor service quality. The purpose is to solve problems such as low quality and untimely distribution of work orders

Method used

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  • Power grid task type dialogue system
  • Power grid task type dialogue system
  • Power grid task type dialogue system

Examples

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Effect test

example 1

[0140] Example 1: What is a household electric heating customer?

[0141] Residential household electric heating customers refer to residents who do not have central heating, use the following household independent heating equipment, are metered by Beijing Electric Power Company, and use electric energy as the only heating energy or use electricity and new energy for heating. Customers: electric boilers, energy storage electric heaters, electrothermal film, electric floor heating, central air conditioning, household heating equipment mixed with electricity and new energy.

[0142] Using the word segmentation technology in natural language processing in the above example, the word segmentation in the above example is removed at the same time, and the following results are obtained: residents, households, electric heating, customers, not available, centralized, heating...

example 2

[0143] Example 2: Punishment for power theft and breach of contract

[0144] The power supply enterprises should stop the seized electricity stealers and stop the power supply on the spot. Those who steal electricity should make up the electricity fee based on the stolen electricity, and bear the default usage fee that is three times the electricity fee. Those who refuse to bear the responsibility for stealing electricity shall be reported to the power management department by the power supply enterprise for handling according to law. If it constitutes a violation of public security management, the public security organ shall punish it in accordance with the relevant provisions of the "Regulations on Punishments for Public Security Administration", and if it constitutes a crime, it shall be investigated for criminal responsibility in accordance with the provisions of Article 151 or Article 152 of the Criminal Law.

[0145] Example two is processed in the same way as example o...

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Abstract

The invention discloses a power grid task type dialogue system, and relates to the field of customer service systems. A 95598 power supply service hotline is mainly based on manual service, the efficiency is low, and work orders are not distributed in time. The system comprises a command analysis service module, a dialogue management service module, a model training service module, a front-end service module and the like. The command parsing service module provides a developer to complete system development, model training management and command parsing interface functions; the dialogue management service module provides a service interface for calling the task type dialogue robot system; the model training service module is mainly used for training a command parsing algorithm model; the front-end service module defines a supporting intention for the task type dialogue system, adds a word list, defines semantic slot parameters, labels corpora and manages model training tasks in an interaction mode. An electronic intelligent response system is constructed through natural language processing and fused with an existing label result to apply specific scene planning, a preset problem isprovided, the retrieval range is narrowed, the service efficiency is improved, and the problems existing in an existing service hotline are solved.

Description

technical field [0001] The invention relates to the field of customer service systems, in particular to a power grid task-type dialog system. Background technique [0002] For the development stage of customer service robots, there are roughly four types: search robots based on keyword matching; the second stage is to use certain templates, support multiple word matching, and have fuzzy query capabilities; the third stage is to use key words On the basis of word matching, search technology is introduced, and texts are sorted according to relevance. The fourth stage is based on neural network, which applies deep learning to understand the intention of intelligent customer service technology. [0003] China's smart customer service industry is also very developed, especially after the AI ​​boom in 2017, relevant agencies said that China's smart customer service market will reach trillions in 2020. At present, a large number of enterprises and intelligent customer service prod...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F17/27G06F9/54G06Q30/00G06Q50/06
CPCG06F16/3329G06F16/3344G06F9/546G06Q30/016G06Q50/06G06F2209/548
Inventor 沈然王正国胡若云丁麒孙钢涂莹裘炜浩张爽张维朱斌谷泓杰何韵汪一帆
Owner STATE GRID ZHEJIANG ELECTRIC POWER CO MARKETING SERVICE CENT
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