The invention discloses a 
power grid task type dialogue 
system, and relates to the field of customer service systems. A 95598 power supply service 
hotline is mainly based on manual service, the efficiency is low, and work orders are not distributed in time. The 
system comprises a command analysis 
service module, a 
dialogue management service module, a model training 
service module, a front-end service module and the like. The command 
parsing service module provides a developer to complete 
system development, model training management and command 
parsing interface functions; the 
dialogue management service module provides a service interface for calling the task type dialogue 
robot system; the model training service module is mainly used for training a command 
parsing algorithm model; the front-end service module defines a supporting intention for the task type dialogue system, adds a 
word list, defines semantic slot parameters, labels corpora and manages model training tasks in an 
interaction mode. An electronic intelligent 
response system is constructed through 
natural language processing and fused with an existing 
label result to apply specific scene planning, a preset problem isprovided, the retrieval range is narrowed, the 
service efficiency is improved, and the problems existing in an existing service 
hotline are solved.