The invention discloses a
power grid task type dialogue
system, and relates to the field of customer service systems. A 95598 power supply service
hotline is mainly based on manual service, the efficiency is low, and work orders are not distributed in time. The
system comprises a command analysis
service module, a
dialogue management service module, a model training
service module, a front-end service module and the like. The command
parsing service module provides a developer to complete
system development, model training management and command
parsing interface functions; the
dialogue management service module provides a service interface for calling the task type dialogue
robot system; the model training service module is mainly used for training a command
parsing algorithm model; the front-end service module defines a supporting intention for the task type dialogue system, adds a
word list, defines semantic slot parameters, labels corpora and manages model training tasks in an
interaction mode. An electronic intelligent
response system is constructed through
natural language processing and fused with an existing
label result to apply specific scene planning, a preset problem isprovided, the retrieval range is narrowed, the
service efficiency is improved, and the problems existing in an existing service
hotline are solved.