Voice processing method and device, intelligent terminal and storage medium

A voice processing and intelligent terminal technology, applied in the field of robotics, can solve problems such as hysteresis, and achieve the effect of reducing labor and time costs

Inactive Publication Date: 2019-12-10
北京九狐时代智能科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present application provides a voice processing method to improve the lagging problem of the existing manual post-check

Method used

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  • Voice processing method and device, intelligent terminal and storage medium
  • Voice processing method and device, intelligent terminal and storage medium
  • Voice processing method and device, intelligent terminal and storage medium

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Embodiment Construction

[0029] The technical solutions in the embodiments of the present application will be described below with reference to the drawings in the embodiments of the present application.

[0030] Like numbers and letters denote similar items in the following figures, so that once an item is defined in one figure, it does not require further definition and explanation in subsequent figures.

[0031] figure 1 It is a schematic diagram of an application scenario of a speech processing method provided in the embodiment of the present application, as shown in figure 1 As shown, the application scenario includes a smart terminal 110. The smart terminal 110 can be a robot with audio collection and recording functions. The smart terminal 110 can use the method provided in this application to record audio clips of conversations between customer service personnel and customers, and recognize the audio clips. Whether the clip contains preset keywords, and when the preset keywords are included, ...

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Abstract

The invention provides a voice processing method and device, an intelligent terminal and a storage medium, and belongs to the technical field of internet. The scheme comprises the following steps of continuously acquiring an audio signal in response to a received triggering instruction; recording an audio fragment when voice activity of the audio signal is monitored; performing voice recognition on the recorded audio fragment to obtain voice content; and judging whether the voice content contains a keyword or not according to a preset keyword, and executing a corresponding prompting operationon the basis of the judging result. Therefore, a customer service worker or a manager can conveniently find the problems occurring in the conversation with a customer, and the labor and time cost of manual inspection at present is reduced.

Description

technical field [0001] The present application relates to the field of robot technology, and in particular to a voice processing method and device, an intelligent terminal, and a computer-readable storage medium. Background technique [0002] Today, with the rapid development of science and technology, all walks of life are inseparable from customer service personnel. As far as the current telephone customer service is concerned, improving the level of professional terminology and testing the standardization of speech skills is an indispensable part, especially for financial collection personnel, to ensure compliance Regularity is extremely important. [0003] Existing agents make outbound calls through traditional landlines, and the recorded data is uniformly recorded and saved by the call center. On the next day or a few hours after the call ends, the call center will upload the recording data to the system, and then other staff will conduct the quality inspection of the ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L25/78H04M3/51G08B5/36G08B21/24
CPCG08B5/36G08B21/24G10L15/22G10L25/78G10L2015/225H04M3/5175
Inventor 金增笑苑维然魏辉闫嵩
Owner 北京九狐时代智能科技有限公司
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