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Comprehensive evaluation system for evaluating power supply service level

A technology of comprehensive evaluation and service level, applied in the field of electric power service, can solve the problems of evaluation machinery curing, lack of comprehensive evaluation of services, lack of dynamic adjustment of the system, etc., to achieve the effect of improving accuracy and solving evaluation deviations

Inactive Publication Date: 2020-01-17
STATE GRID HEBEI ELECTRIC POWER RES INST +3
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Since the traditional service capability evaluation method is mainly based on "indicators", in actual work, some units have good performance in indicators, but poor customer perception or customer experience
At the same time, the lack of process and comprehensive evaluation of power supply service capability is not conducive to the overall evaluation
There are problems such as emphasizing the results of indicators and lack of service process control; management of each major, lack of comprehensive evaluation of services; evaluation of mechanical solidification, lack of dynamic adjustment of the system, etc.

Method used

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  • Comprehensive evaluation system for evaluating power supply service level
  • Comprehensive evaluation system for evaluating power supply service level
  • Comprehensive evaluation system for evaluating power supply service level

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Experimental program
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Effect test

Embodiment approach 1

[0043] Implementation Mode 1: Provide basis for company decision-making through this system

[0044] In the first quarter of 2018, Company A ranked among the top ten companies in all counties in terms of "business standard rate" and "payment error rate". However, through the comprehensive evaluation system of power supply service level, it is found that some of the company's business hall staff have been monitored and reported many times for playing mobile phones or doing things unrelated to work during working hours, which is somewhat contradictory to the evaluation results of the "business standard rate of business halls". Further analysis found that due to the small daily business volume and number of charges in some business halls of the company, the indicators of "business standard rate of business halls" and "payment error rate" were relatively good, but at the same time, the staff had a lot of free time and their working conditions were sloppy , The utilization rate of ...

Embodiment approach 2

[0045] Implementation Mode 2: This system can dynamically and comprehensively evaluate the power supply service level of each unit

[0046] In the first quarter of 2018, the compliance rate of company B's service time limit for business expansion application and installation was 100%, but the satisfaction rate of the business expansion return visit was low, and there were many complaints about the business expansion application and installation exceeding the time limit. However, with post-event centralized entry, the flow of work orders for business expansion within the system is less than 3 hours.

[0047] The traditional indicators only evaluate the overtime in the process of business expansion, reporting and loading, and do not consider the problem of extracorporeal circulation that is extremely short in the process of business expansion. To this end, we have added a new fourth-level evaluation factor "the number of abnormal work orders with an ultra-short time limit for th...

Embodiment approach 3

[0048] Implementation Mode 3: Process management and control of early warning of service factors for daily changes

[0049] Use static alarm and dynamic early warning functions to predict the wind direction of power supply services, so that managers can prevent the occurrence of adverse impact events, or pre-control service risks in advance, and minimize adverse impacts. Strengthen the management and control analysis of factors that affect service evaluation, strengthen timely handling of problems, and improve service management and control capabilities.

[0050] On October 1, 2018, the audio and video monitoring module of the business hall in the system evaluation model found that a certain business hall of Company C was not open during business hours, and automatically triggered the SMS platform to send the early warning unit and evaluation results to the local service management and control personnel, requesting Company C to reply Verification results.

[0051] After recei...

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Abstract

The invention discloses a comprehensive evaluation system for evaluating a power supply service level. The comprehensive evaluation system comprises a factor management module, an evaluation data management module, an evaluation execution module, an evaluation result analysis module and an evaluation result application module which are in data communication connection in sequence. According to theinvention, a normalized power supply service level comprehensive evaluation system of a service quality evaluation, supervision and control mechanism is established; data among different service systems are collected, association linkage analysis of big data is realized among the data, and requirements of different evaluation periods are met by establishing a power supply service comprehensive evaluation system, adopting day weeks for event notification, adopting monthly quarters for stage evaluation and adopting yearly comprehensive evaluation. The method effectively solves the problems of management pain points and evaluation deviation at present, timely finds and processes the defects influencing the service, can continuously and scientifically optimize and adjust the content of an evaluation system, and improves the service evaluation precision.

Description

technical field [0001] The invention relates to a comprehensive evaluation system for evaluating the service level of power supply, which belongs to the technical field of electric power service. Background technique [0002] Under the dual system of planning and market, the successful operation of the electricity market not only depends on the quality of the market design and the degree of participation and competition of market members, but also depends on the formulation of market rules and the effectiveness of supervision by regulatory agencies. To evaluate the success of the electricity market operation and the effectiveness of the electricity market reform, it is necessary not only to evaluate the results of the electricity market operation, but more importantly, to evaluate the operation rules of the electricity market that guide market transactions. Therefore, it is necessary to evaluate and modify the operation rules of the electricity market in a reasonable and tim...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06
CPCG06Q10/06393G06Q50/06
Inventor 李倩付凤平武光华李洪宇张瑞张世科
Owner STATE GRID HEBEI ELECTRIC POWER RES INST
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