Intelligent service system driving method, device and equipment and readable storage medium

A technology of intelligent service and driving method, applied in customer relationship, office automation, instruments, etc., can solve the problem of low service efficiency of manual customer service mode

Pending Publication Date: 2020-04-14
WEBANK (CHINA)
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of this application is to provide an intelligent service system driving method, device, equipment and readable storage medium, aiming to solve the technical problem of low service efficiency in the traditional manual customer service mode in the current technology

Method used

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  • Intelligent service system driving method, device and equipment and readable storage medium
  • Intelligent service system driving method, device and equipment and readable storage medium
  • Intelligent service system driving method, device and equipment and readable storage medium

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Embodiment Construction

[0072] It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0073] The embodiment of the present application provides an intelligent service system driving method, which is applied to the intelligent service system driving equipment. In the first embodiment of the intelligent service system driving method of the present application, refer to figure 1 , the driving method of the intelligent service system includes:

[0074] Step S10, receiving the communication information sent by the client, and providing business consulting services to the client through the AI ​​intelligent customer service module based on the communication information, and obtaining a business consulting result;

[0075] In this embodiment, it should be noted that the communication information includes voice information, text information, etc., that is, the AI ​​intelligent customer ser...

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Abstract

The invention discloses an intelligent service system driving method, device and equipment and a readable storage medium. The intelligent service system driving method comprises the steps of receivingcommunication information sent by a client; based on the communication information, carrying out service consultation service on the client through an AI intelligent customer service module to obtaina service consultation result; based on the service consultation result, performing identity verification on the client through an identity verification module to obtain an identity verification result; based on the identity verification result, identifying the service related data uploaded by the client through a data auditing module to obtain a data auditing result; counting the data auditing result into a loaning reference factor; and based on the loaning reference factor, providing a corresponding financial product for the client corresponding to the client by operating a loaning module.The technical problem that a traditional manual customer service mode is low in service efficiency is solved.

Description

technical field [0001] The present application relates to the technical field of artificial intelligence in financial technology (Fintech), and in particular to an intelligent service system driving method, device, equipment and readable storage medium. Background technique [0002] With the continuous development of financial technology, especially Internet technology and finance, more and more technologies (such as distributed, blockchain, artificial intelligence, etc.) Requirements, such as the distribution of corresponding to-do items in the financial industry also have higher requirements. [0003] With the continuous development of artificial intelligence, the application of artificial intelligence in the financial field is becoming more and more extensive. At present, financial providers usually provide financial product services to customers through traditional manual service systems before providing financial products to enterprises. However, traditional It is diff...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33G06F16/338G06Q10/10G06Q30/00G06Q40/02
CPCG06F16/3329G06F16/3343G06F16/338G06Q10/103G06Q30/01G06Q40/03
Inventor 徐倩
Owner WEBANK (CHINA)
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