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Information processing method and device and electronic equipment

A technology for dealing with results and problems, applied in the field of intelligent control, to achieve the effect of improving efficiency and improving experience

Pending Publication Date: 2020-07-31
LENOVO (BEIJING) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In the prior art, after asking a question to the intelligent customer service system, the user may ask other questions related to the question again. For this reason, the customer needs to visit the intelligent customer service system many times, which will bring a lot of inconvenience

Method used

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  • Information processing method and device and electronic equipment
  • Information processing method and device and electronic equipment
  • Information processing method and device and electronic equipment

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Embodiment Construction

[0022] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0023] The purpose of the embodiments of the present invention is to process the user's request question through an artificial intelligence training model, thereby determining that the request question is the first question, and generating a second question, a first answer, and a second answer associated with the first question, In this way, the user can obtain the answer ...

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PUM

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Abstract

The invention discloses an information processing method and device and electronic equipment. One embodiment of the method comprises the steps: obtaining a request problem of a user; processing the request problem by using an artificial intelligence training model to obtain a first processing result; if the first processing result represents that the request question meets the specific condition,determining that the request question is a first question, and generating a second question associated with the first question, a first answer corresponding to the first question and a second answer corresponding to the second question; and feeding back the generated second question, the generated first answer and the generated second answer. According to the embodiment of the invention, the one-time resolution rate is improved through the repeated access behavior of the user, so the user can obtain enough information for solving the problem in the one-time access process, the intelligent customer service system does not need to be accessed again, and the user experience is further improved.

Description

technical field [0001] The invention relates to the technical field of intelligent control, in particular to an information processing method, device and electronic equipment. Background technique [0002] In the prior art, after asking a question to the intelligent customer service system, the user may ask other questions related to the question again. For this reason, the customer needs to visit the intelligent customer service system multiple times, which will bring a lot of inconvenience. [0003] An important criterion for the intelligent customer service system is the one-time resolution rate. The one-time solution rate is more and more valued by enterprises. Enterprises regard the one-time problem-solving ability as a company's competitive advantage in the industry. It can not only save human resources and reduce operating costs for the company, but also enhance the company's image and create More sales opportunities. Contents of the invention [0004] In view of ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06Q30/00
CPCG06F16/3329G06Q30/01
Inventor 何向宇程其江
Owner LENOVO (BEIJING) CO LTD