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Man-machine interaction method, server, client and storage medium

A human-computer interaction and client-side technology, applied in the field of human-computer interaction, can solve the problems of low information exchange efficiency, high potential investment cost, lack of visualization, etc.

Pending Publication Date: 2020-08-28
标贝(青岛)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method reduces the time cost of user input, but there are still problems such as low efficiency of information exchange and high potential input cost due to factors such as simple communication methods and lack of visualization

Method used

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  • Man-machine interaction method, server, client and storage medium
  • Man-machine interaction method, server, client and storage medium
  • Man-machine interaction method, server, client and storage medium

Examples

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Embodiment Construction

[0050] In the following description, numerous details are provided in order to provide a thorough understanding of the invention. It will be appreciated, however, to those skilled in the art that the following description is merely illustrative of preferred embodiments of the invention, and that the invention may be practiced without one or more of these details. In addition, in order to avoid confusion with the present invention, some technical features known in the art are not described in detail.

[0051] In order to at least partly solve the above technical problems, embodiments of the present invention provide a human-computer interaction method for a server, a server, and a storage medium, and a human-computer interaction method, a client, and a storage medium for a client. The embodiment of the present invention provides a remote virtual customer service access technology, through the virtual image technology, speech recognition synthesis technology, etc., to build a si...

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PUM

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Abstract

The invention provides a man-machine interaction method for a server, the server, a man-machine interaction method for a client, the client and a storage medium. The method comprises the steps of receiving consultation information which is sent by a client and related to a consultation question of a current user, wherein the consultation information comprises user text information and / or user voice information, outputting the consultation information in a text form, receiving expert reply information input by the expert customer service and corresponding to the consultation question, wherein the expert reply information comprises expert text information and / or expert voice information, outputting expert feedback information to the client, by the client, outputting the virtual image information, wherein the expert feedback information comprises expert reply information, virtual voice information or virtual image information, generating the virtual voice information by converting the expert reply information into voice information corresponding to the virtual expert image, and generating the virtual image information by at least superposing the virtual voice information and the virtual expert image. The human efficiency and the user experience can be improved.

Description

technical field [0001] The present invention relates to the technical field of human-computer interaction, and in particular, relates to a human-computer interaction method for a server, a server and a storage medium, and a human-computer interaction method for a client, a client and a storage medium. Background technique [0002] At present, in the field of finance and banking, there are a large number of consulting services for professional issues, which require the participation of professionals. There are three main methods of customer service: [0003] 1. When customers go to the service outlets for offline consultation, they need professional customer service personnel to communicate and answer face to face. This method requires customers to invest time costs, lacks privacy protection, and sometimes has to spend time in queuing. The financial service industry also needs to invest in fixed labor costs, and due to geographical constraints, resources cannot be effective...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/26G10L15/30G10L13/04G10L13/047G10L13/033
CPCG10L15/22G10L15/30G10L13/047G10L13/033G10L2015/223
Inventor 穆向禹李秀林胡帅君
Owner 标贝(青岛)科技有限公司
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