Intelligent dialogue robot control method and system

Abstract

The invention discloses an intelligent dialogue robot control method and system. The method comprises the following steps: 1, retrieving a greeting text template in a corpus, generating a greeting text directly related to a target object according to related information of the target object of a client telephone terminal, then synthesizing the greeting text in real time to generate greeting voice,and finally transmitting the greeting voice to a microphone terminal for playing; 2, converting the voice of the client telephone terminal into a computer recognizable text, namely a text question; 3, querying a corpus according to the text questions, retrieving corpora most similar to the text questions, and taking answers corresponding to the corpora as target answers; and 4, synthesizing the target answer in real time to generate greeting voice, and transmitting the greeting voice to a microphone terminal for playing. According to the invention, personalized customized sound can be realized according to the attribute of the call object. Requirements of a user are recognized through an artificial intelligence technology, question answers of the user are sought in a corpus, and the system is good in stability, good in reliability and high in intelligent degree.

Description

technical field [0001] The invention relates to the technical field of intelligent conversation, in particular to a method and system for controlling an intelligent dialogue robot. Background technique [0002] Telephone robot is a part of artificial intelligence, and it has been paid more and more attention by related companies in recent years, especially those related to telemarketing. Employees engaged in telemarketing and telephone customer service are under great pressure, unable to maintain enthusiasm for work for a long time, and often encounter bad conversations, prone to mood swings, and may lose enthusiasm for work later, falling into a vicious circle of low efficiency and high costs. For enterprises, it is difficult to recruit employees engaged in telephone sales and telephone customer service, and the turnover rate remains high. At the same time, the market competition is fierce, the number of business people is not enough, and it is difficult to find customers...

AI Technical Summary

Problems solved by technology

[0004] 1. Existing phone robots use pre-recorded voice, that is, pre-recorded, and then choose to play during the call, which cannot achieve personalized customization

[0005] 2. Existing phone robots use the button menu mode, such as pressing 1 for how, and pressing 2 for how

[0006] 3. Existing phone robots cannot be seamlessly connected with other systems

[0007] 4. The traditional telephone voice robot only considers the combination with the fixed line. If the fixed line fails, it cannot call normally, and the stability and reliability are poor.

[0008] 5. Traditional telephone voice robots do not consider the use of specific artificial intelligence models

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