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Message processing method, system and related equipment

A message processing and message technology, applied in transmission systems, messages/mailboxes/notifications, network traffic/resource management, etc., can solve problems such as poor user experience, discontinuity, and messages not reaching in time.

Inactive Publication Date: 2020-10-23
SHENZHEN YUNZHIJIA NETWORK CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

If you do not log in to the PC or the staff leave the PC, the message will not be reached in time, or there will be intermittent communication, and the user experience will not be strong

Method used

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  • Message processing method, system and related equipment
  • Message processing method, system and related equipment
  • Message processing method, system and related equipment

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Embodiment Construction

[0034] The present application provides a message processing method, system and related equipment, which are used to save development costs, reduce intermittent communication, and improve user experience.

[0035] In order to enable those skilled in the art to better understand the present invention, the technical solution in this application will be clearly and completely described below in conjunction with the accompanying drawings in this application. Obviously, the described embodiment is only a part of the present invention Examples, but not all examples. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts shall fall within the protection scope of the present invention.

[0036] The terms "first", "second", "third", "fourth" and the like in the description and claims of the present invention and the above drawings are used to distinguish similar objects, but not necessari...

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Abstract

The invention provides a message processing method, a message processing system and related equipment, which are used for saving development cost, reducing intermittent communication and improving user experience. The method comprises the following steps: receiving a session message of a target user based on a session component packaged by a VUE architecture, wherein the session component is compatible with a mobile terminal, a web terminal and a applet terminal; and sending the session message to a customer service background system and a mobile office automation software OA client to which customer service personnel belong at the same time, and carrying out message reminding.

Description

technical field [0001] The present invention relates to the technical field of message processing, in particular to a message processing method, system and related equipment. Background technique [0002] With the development of business and the increasing number of customers, enterprises will inevitably face the problem of how to improve customer service, and the timely delivery and processing of customer service information is the most critical and basic. When users have relevant questions, they will find the corresponding customer service personnel at the customer service support portal for help, initiate a chat session online, enter relevant consultation content in the session window and send it, and the content will be sent in the form of a message. [0003] The existing customer service service system establishes a session based on the fact that customer service personnel need to log in to their customer service service system on a PC to initiate online session communi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W4/14H04W4/16H04W28/06H04L29/08
CPCH04L67/02H04L67/14H04L2212/00H04W4/14H04W4/16H04W28/065
Inventor 陈金增张德龙游红
Owner SHENZHEN YUNZHIJIA NETWORK CO LTD
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