Customer visit trajectory tracking and passenger flow analysis system and method

A technology of passenger flow analysis and trajectory tracking, which is applied in the direction of instruments, electronic digital data processing, computer parts, etc., can solve the problems of low customer experience, avoid customer loss, improve user experience and transaction rate, and avoid crowding and crowding the effect of the situation

Pending Publication Date: 2021-01-05
重庆天智慧启科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention aims to provide a system and method for tracking customer visit trajectory and analyzing passenger flow, which can solve the problem of low customer experience

Method used

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  • Customer visit trajectory tracking and passenger flow analysis system and method
  • Customer visit trajectory tracking and passenger flow analysis system and method

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Experimental program
Comparison scheme
Effect test

Embodiment 1

[0036] A customer visit trajectory tracking and passenger flow analysis system, basically as figure 1 As shown, it includes cameras and servers installed in the sales office, and the server includes input modules, processing modules and output modules, where:

[0037] The input module is used to obtain the video image collected by the camera;

[0038] The processing module is used to extract the face image in the video image according to the face recognition algorithm, and count the number of people information according to the face image, and if the number of people information is greater than the first preset threshold, then extract the person whose stay time is longer than the second preset threshold The face image of the visiting customer; the face recognition algorithm is similar to the existing Hikvision face recognition technology, and the common face detection algorithms on the market are the process of "scanning" and "discrimination", that is, the algorithm The proce...

Embodiment 2

[0047] Compared with Embodiment 1, the only difference is that the processing module is also used to judge the customer's face image according to the pre-trained facial expression detection model, and if the facial expression is angry, it will prompt the real estate consultant. Specifically, in order to reduce development costs, this system is connected to the expression recognition API interface provided by Microsoft; and in the prior art, the facial expression detection model mainly learns from a large number of face pictures through a convolutional neural network to extract facial features, including The change information of eyebrows, eyes, eyelids, lips, etc. is used as the basis for judging expressions. For example: Anger is specifically manifested as frowning and straightening of the corners of the lips. Avoid customer churn by alerting real estate advisors to focus on customers with angry facial expressions

[0048] In another embodiment, the processing module is also...

Embodiment 3

[0051] Compared with Embodiment 1, the only difference is that the processing module is also used to receive the video image, and locate the real estate consultant in the video image according to the face recognition algorithm and the historical face images of the real estate consultant prestored in the database; The judging module is also used to receive and process the human body image of the real estate consultant and the human body image of the customer in the video image. If the distance information between the human body image of the real estate consultant and the human body image of the customer is greater than the threshold (30cm), it is determined that the real estate consultant currently has no service Customer; if there are multiple real estate consultant human body images in the video image, then judge the interval distance between each real estate consultant human body image, extract the real estate consultant face images with a separation distance less than the thr...

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Abstract

The invention relates to the field of real estate, particularly to a customer visit trajectory tracking and passenger flow analysis system and method. The system comprises a camera and a server whichare arranged at a building, wherein the server comprises an input module, a processing module and an output module, the input module is used for obtaining a video image collected by the camera, the processing module is used for extracting face images in the video image according to a face recognition algorithm, counting people number information according to the face image, and if the people number information is greater than a first preset threshold value, extracting visited client face images of which the staying duration is greater than a second preset threshold value, and the output moduleis used for matching a property consultant bound with the visited client according to the face image of the visited client and pushing prompt information to the property consultant. By adopting the scheme, the problem of low customer experience can be solved.

Description

technical field [0001] The invention relates to the field of real estate, in particular to a system and method for tracking customer visits and analyzing passenger flow. Background technique [0002] With the increasingly fierce competition in the real estate market, the status of the sales office as an outpost for selling real estate is increasing day by day. The case field of the sales office is an important publicity place for the project image, and it is also a unique advertising carrier. Therefore, how to provide high-quality services to visiting customers in the case and leave a deep impression on customers is one of the important means to promote sales transactions. [0003] At present, the positioning of the sales office is not limited to customer reception and project display, but more to carry the function of guiding customers; generally speaking, each sales office has its own moving line, which runs through the entire All functional areas of the sales office, fr...

Claims

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Application Information

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IPC IPC(8): G06Q50/16G06K9/00G06F16/9535
CPCG06Q50/16G06F16/9535G06V40/161G06V40/174Y02D10/00
Inventor 焦谋郭界唐君左
Owner 重庆天智慧启科技有限公司
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