Dialogue interaction process suitable for automatic called-up payment of electric bills for residents

Abstract

The invention discloses a dialogue interaction process suitable for automatic called-up payment of electric bills for residents, which comprises the following steps: S1, establishing a timing task inan outbound system, integrating with an operator through a voice gateway by using an FREESWITCH, and making a call to a client; S2, processing the maintained called-up payment dialogues by speech synthesis technology, and broadcasting a natural language; S3, realizing dialogue guidance for the client by design of dialogue interaction process; and S4, through voice recognition technology, identifying dialogues by the client, converting the dialogues into a machine language, and by a series of technical processing such as semantic understanding and knowledge base content matching, realizing understanding of a client answer. By an automatic called-up payment interaction process, free dialogue and autonomous questioning and answering between the outbound robot and the client are realized, theclient is guided to pay fees and answer various questions of the client, and replies are given quickly, professionally and properly, so that the working efficiency is greatly improved, and manpower isliberated from repeated work.

Description

technical field [0001] The invention relates to a voice interaction process suitable for automatic payment of electricity charges of residents. Background technique [0002] With the continuous development of science and technology, most of the links in the electricity bill collection work, such as meter reading, accounting, charging, accounting, etc., have been basically automated and intelligent, but the reminder link still relies on manual methods. After the bank withholding and text message collection, there are still a large number of residents who owe bills, and those who need to call, come to collect, and deliver collection notices, etc., are low in efficiency and high in service risks. The traditional collection mode relying on labor not only consumes a lot of manpower and material resources, but also affects the effect of reminders due to external factors, work pressure, work mood, etc., and may also affect the company's high-quality service due to inappropriate rem...

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a voice interaction process suitable for the automatic payment of residents' electricity bills, so as to solve the technical problems of low work efficiency, time-consuming, error-prone and misunderstanding in the process of residents' electricity bill collection; , All sorts of strange doubts or questions, can be answered quickly, professionally and appropriately, and enhance the customer's sense of high-quality service experience

Images