State grid 95598 power failure complaint prediction method and device, computer equipment and storage medium

Abstract

The invention provides a state grid 95598 power failure complaint prediction method and device, computer equipment and a storage medium, and belongs to the technical field of power grid power distribution. A state grid 95598 power failure complaint prediction method comprises the steps: acquiring historical data and power supply line data, wherein the historical data comprise power failure data, first-aid repair work order data and complaint work order data; identifying a power supply area covered by the power supply line according to the power supply line data; correlating the power supply line data, the power failure data and the first-aid repair work order data with the complaint work order data; constructing a feature vector of the power failure complaint prediction model and carrying out numerical processing; constructing a power failure complaint prediction model; training a power failure complaint prediction model; and performing complaint prediction by using the power failure complaint prediction model. According to the method and device, the reasonable prediction model is trained by mining data such as the first-aid repair work order, the power failure information, the complaint work order and the power supply line, reference can be provided for distribution network engineering construction optimization, power failure construction is reasonably arranged, and the power supply quality and user satisfaction of power enterprises are improved.

Description

technical field [0001] The invention belongs to the technical field of electric grid power distribution, and in particular relates to a method, a device, a computer device and a storage medium for predicting a power outage complaint of the State Grid 95598. Background technique [0002] 95598 is the nationwide unified power supply service hotline telephone number, which provides services such as electricity bill inquiry, business handling and consultation, power outage information inquiry, fault report and repair, electricity bill recharge and inquiry, customer complaints, reports and suggestions, and other services. From the comprehensive statistical data of the State Grid Corporation of China, the 95598 system accepts the most complaint work orders for power supply quality complaints, accounting for 31.17%. (10): 22.). As an important window for communication and communication with customers, 95598 customer service currently controls the handling of customer problems by a...

AI Technical Summary

Problems solved by technology

However, this patent has the following shortcomings: the patent uses the user station area number and user account number to associate the data of power outage information, customer information and work order information, and does not describe the association method in detail, and the association method is too simple

This document stipulates that three or more power outages of the same user within two months are regarded as frequent power outages, but in the actual complaint work order, the complaints have been classified into three levels, and the results calculated by this method have no practical reference value ( Work order data is limited, accurate statistics of the data cannot be realized), resulting in inappropriate data processing methods; and this literature does not take into account the characteristics of customer satisfaction during the return visit in the complaint work order, power supply line outage probability, etc.

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