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Customer return visit method and system, equipment and storage medium

A technology for customers and users, applied in the field of communication, can solve the problems of user loss and inability to know stranded nodes, etc., achieve the effects of reducing effectiveness and timeliness, improving information effectiveness, and improving user experience

Pending Publication Date: 2021-09-24
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides a customer return visit method, system, equipment and storage medium to solve the problem that the current user return visit method cannot know the specific stranded node and easily cause the loss of users

Method used

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  • Customer return visit method and system, equipment and storage medium
  • Customer return visit method and system, equipment and storage medium
  • Customer return visit method and system, equipment and storage medium

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Embodiment Construction

[0048] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0049] Such as figure 1 As shown, the user purchases the product on the page provided by the client. The page is preset with a buried point. When the user performs an operation on the page, the corresponding buried point will be triggered. According to the code of the buried point, the corresponding process can be found out. Node number, the client collects the process node numbers corresponding to all operations, and sends all process node numbers to th...

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Abstract

The invention relates to the technical field of communication, in particular to a customer return visit method and system, equipment and a storage medium, and the method comprises the steps: receiving all flow node numbers which correspond to the operation of a user in a preset page; obtaining a final target service node where the user is located according to the flow node number and a preset service node library; and performing return visit on the user according to the residence time of the target service node and a preset return visit mode. According to the embodiment of the invention, the flow node number triggered by the operation of the user on the page is obtained and compared with the preset service node library so that the current target service node of the user can be obtained, then whether the target service flow node is detained or not is judged, and the corresponding return visit mode is determined according to the detention time. The business node where the user is located is known so that the user return visit can be performed in a targeted, planned and targeted manner, and the disturbance behavior is not easily mistaken, so that the user experience is improved, and the user loss is reduced to a certain extent.

Description

technical field [0001] The present invention relates to the field of communication technology, in particular to a method, system, equipment and storage medium for customer return visits. Background technique [0002] With the rapid development of Internet technology, the financial market has gradually expanded on the Internet. Therefore, users are gradually keen on purchasing various financial products on the Internet. Generally speaking, the purchase operation process of financial wealth management products is relatively complicated and cumbersome. For example, it may involve multiple links such as user registration, identity authentication, user login, bank card binding, and click-to-purchase. Therefore, in the process of purchasing financial wealth management products on the webpage, if there are objective problems such as network instability or the user is not familiar with the operation steps, which makes the user unable to complete the entire purchase operation process...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/9535G06F16/955G06Q30/02
CPCG06F16/9535G06F16/9566G06Q30/0201G06Q30/0281
Inventor 魏文杰
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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