Telephone customer archive information management system and its operation method

Abstract

The invention relates to a kind of telephone client document information management system, which is made up of computer, fixed telephone and system adapter. When there has a call, the computer invokes the correspondent relation client of the number in the databank, and displays the basic data and the nearest service relation state of the client; at the same time, the computer stores the communication time and the content automatically. It can arrange the text record according to tape. When the telephone is not protected, it plays the record message automatically, and records the message. The databank can retrieve according to the client name, telephone number, service content, communication time, the client document can be inputted by hand, amended, deleted.

Description

(1) Technical field [0001] The invention relates to a computer management system and its operation method, in particular to a telephone client file information management system and its operation method. (2) Technical background [0002] At present, the telephone is an important way of social contact, so various telephone information management methods also appear, such as creating a database on a computer to store information such as the contact's telephone number, name or company name, address, zip code; A variety of telephone voice recording devices can record the voice of the call process for future reference, but there is no connection between the two. When there are multiple contacts, such as multiple customers in business contact activities, it is more difficult to manage the customer file system and also need to save customer phone records. There are many people involved in the business contact of a large commercial company. Generally, each person is responsible for...

AI Technical Summary

Problems solved by technology

When there are multiple contacts, such as multiple customers in business contact activities, it is more difficult to manage the customer file system and also need to save customer phone records

There are many people involved in the business contact of a large commercial company. Generally, each person is responsible for some customers. If a customer calls in, the contact person in charge of the customer is not there, or the person in charge cannot be accurate due to the large business volume. Memorize the relevant data, and then go to find the customer file after answering the call. Time is not allowed. At this time, because they do not know the status of the customer connected and the current progress of the business negotiation with the customer, the receiver cannot give the customer an appropriate answer. Can only pass on the message to the customer, but it is difficult to continue to discuss business issues with the customer

It is impossible for business liaison personnel to listen to the phone in the office all the time; there are also situations where multiple quotations, long intervals, and unclear memory of the business personnel involved; the above situations often occur, which not only delays business The contact process also delays the precious time of customers

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