Intelligent queuing system

Abstract

The invention discloses an intelligent number calling system for queuing, which comprises a touch screen display, a printer, a controller, a server, a bar recognizer and a waiting time prediction module positioned in the controller. The touch screen display displays a business type, a waiting number of people for each business type and a time section for transferring the present number to a secondary queuing system; the time section is calculated by a time section prediction module according to a queuing theory model or a prediction model; when a customer selects the business type via the touch screen, the printer will print a number sheet writing a number, business type, a bar number, a return time section or an indication for directly entering the secondary queuing system. Therefore, the invention can be applied to a plurality of service places with longer waiting time, such as bank, post office, ticket office, etc. with a view to greatly reducing the waiting time of consumer, effectively lowering down the blank number rate and improving the working efficiency of related departments.

Description

technical field [0001] The invention relates to a queuing and calling system. Background technique [0002] Banks and other service industries often have queuing situations in their daily operations. In order to guide customers to queue more orderly, a queuing system has emerged. Now the general queuing system can display the queuing number and the number of people who need to wait. Some new Our intelligent queuing and calling system can query the queuing information and obtain the number list through the Internet or SMS. [0003] The application number is 200610026584.5, and the invention patent application titled "one-minute queuing and calling system and method" discloses a queuing and calling system and method. The system obtains queuing information; users use mobile phones to connect to the queuing server through wireless networks and the Internet, and use mobile phones to query queuing information anytime, anywhere, and can inquire about queuing information in advance...

AI Technical Summary

Problems solved by technology

[0006] The above-mentioned intelligent queuing and calling system is realized on the basis of a computer network platform or a mobile communication platform, but many customers do not have such platform conditions. If the customer directly goes to the business point to handle related business, he can only know that the people in front of the queue have How many

After many customers arrive at the scene and find that there are a lot of people, they will choose to take the number and go to handle other affairs first, and then return to the business point to handle business. At this time, they need to predict the approximate waiting time by themselves, and their predictions are often inaccurate. The waiting time on site is too long or the number obtained is expired and needs to be re-acquired

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