The invention discloses a hospital human resource quantitative configuration method based on a queuing
theory model. The configuration method of the queuing
theory model comprises four basic structures: an input procedure,
service time, a service window and a queuing rule; and the method mainly comprises the following steps: step one, performing
workload statistics and questionnaire survey, wherein the statistics index is the
working hours and total medical consultations, and the questionnaire survey content is the
medical staff acceptable maximum working strength and patient bearable longest
waiting time; step two, measuring basic parameters by use of a work-hour measurement method: a service counter number C, an average arrival rate
lambda and an average service rate mu; step three, establishing the queuing
theory model, analyzing the data by use of the queuing
theory analysis model; step four, outputting the following outcome indexes: the working strength rho, an average waiting number Lq, an average staying number Ls, average
waiting time Wq, average remaining time Ws, an idle probability Po and a waiting probability P; comparing various data indexes, and regarding the service counter number C satisifying that the working strength rho is less than one and meets the
medical staff working strength and the
patient waiting time as an optimal data result. The method disclosed by the invention has the advantages that the quantitative configuration problem of the
medical staff is effectively solved, and the scientific reference is provided for improving the service effect.