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Fault processing method and system as well as fault scheduling equipment

A fault handling method and technology for dispatching equipment, applied in the computer field, can solve problems such as low timeliness of fault complaint handling, achieve the effect of shortening the overall processing time and improving the processing timeliness

Inactive Publication Date: 2011-06-29
CHINA MOBILE GROUP DESIGN INST
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0012] Embodiments of the present invention provide a fault handling method, system, and fault scheduling equipment to solve the problem of low timeliness in handling fault complaints with special requirements

Method used

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  • Fault processing method and system as well as fault scheduling equipment
  • Fault processing method and system as well as fault scheduling equipment
  • Fault processing method and system as well as fault scheduling equipment

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0035] Such as figure 2 As shown, it is a schematic diagram of a method for handling fault complaints in Embodiment 1 of the present invention, and the method includes the following steps:

[0036] Step 101: Receive a fault complaint work order including fault-related information.

[0037] In this step, first, the client initiates a fault complaint message containing fault-related information, and generates a fault complaint work order according to the fault complaint message.

[0038] The fault-related information includes, but is not limited to, the following: client identification, time of fault occurrence, fault location, and fault type.

[0039] Step 102: Determine whether the fault complaint work order meets the upgrade standard according to the fault related information; if so, perform step 103; otherwise, perform troubleshooting according to the existing fault complaint system scheme.

[0040] In order to reduce the modification of the existing fault complaint syste...

Embodiment 2

[0049] Embodiment 2 of the present invention describes the scheme of Embodiment 1 of the present invention in detail through specific examples.

[0050] Such as image 3 As shown, it is a schematic diagram of a method for handling fault complaints in Embodiment 2 of the present invention, including the following steps:

[0051] Step 201: Receive a fault complaint work order including fault-related information.

[0052] It is assumed that the fault complaint work order received in this embodiment is a fault complaint work order for network communication services of major events (such as the Olympic Games).

[0053] The fault-related information in the fault complaint ticket includes but is not limited to the following: fault-related event information, fault level, and fault complaint times.

[0054] Step 202: Match the content of the fault-related information in the received fault complaint work order with the content in the keyword database, and if the match is successful, per...

Embodiment 3

[0081] Embodiment 3 of the present invention provides a fault scheduling device, such as Figure 5 As shown, the fault scheduling device includes an upgrade judgment unit 11, a parallel dispatch order generating unit 12, and a parallel dispatch unit 13, wherein: the upgrade judgment unit 11 is used to judge the fault related information contained in the received fault complaint work order. Whether the fault complaint work order reaches the upgrade standard; the parallel scheduling unit 12 is used to generate a parallel dispatch sheet that includes the fault complaint work order identification when the fault complaint work order reaches the upgrade standard; the parallel dispatch unit 13 is used to generate the fault complaint work order. The parallel dispatch sheet is sent to multiple fault processing units, instructing the fault processing units to obtain fault-related information from the corresponding fault complaint work order to perform troubleshooting processing according...

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Abstract

The invention discloses a fault processing method and system as well as fault scheduling equipment. The processing method comprises the following steps: judging information related to faults in a fault complaint list; generating a parallel scheduling list containing the identification of the fault complaint list when the fault complaint list reaches upgrade standards; notifying a plurality of fault processing units in parallel; and simultaneously eliminating faults by the plurality of fault processing units, thus shortening the whole processing time for fault complaint lists with special requirements, and improving the processing ageing for important fault complaints with special requirements.

Description

technical field [0001] The invention relates to computer technology, in particular to a fault processing method, system and fault dispatching equipment. Background technique [0002] At present, in order to deal with users' fault complaints in a timely manner and improve the efficiency of fault processing, telecom operators have set up fault processing systems respectively. The fault processing system will handle faults complained by users in a closed loop, and track and monitor all links of fault processing. [0003] Such as figure 1 As shown in , it is a schematic diagram of the current fault handling process, starting from figure 1 It can be seen that the fault handling process includes the following steps: [0004] Step 1: The fault handling system receives the fault complaint message sent by the client, and the fault complaint message sent by the client contains fault-related information. [0005] The fault-related information here includes: client identification, fa...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/22
Inventor 张晓微顾欣刘宏英郗卓宁刘潇徐旭东武银枝
Owner CHINA MOBILE GROUP DESIGN INST
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