Management system for IT (Information Technology) operation and maintenance configuration

Abstract

The invention relates to a management system for IT (Information Technology) operation and maintenance configuration, belonging to the field of a computer data processing technique. The system provided by the invention comprises a configuration management database, a configuration model management module, a stock data management module and a stock data access interface, wherein the configuration model management module, the stock data management module and the stock data access interface are respectively in bidirectional connection with the configuration management database through data lines; the configuration model management module consists of a configuration model analysis processing sub-module, a configuration type management sub-module, a configuration attribute management sub-module, an incidence relation management sub-module and a dictionary type management sub-module, wherein the configuration type management sub-module, the configuration attribute management sub-module, the incidence relation management sub-module and the dictionary type management sub-module are respectively connected with the configuration model analysis processing sub-module through a configuration model XML (X Extensible Markup Language) file; the stock data management module consists of a configuration stock data processing sub-module, a stock data maintenance sub-module, a stock data inquiry sub-module, a stock data import-export sub-module, a dictionary data maintenance sub-module and a dictionary data inquiry sub-module, wherein the stock data maintenance sub-module, the stock data inquiry sub-module, the stock data import-export sub-module, the dictionary data maintenance sub-module and the dictionary data inquiry sub-module are respectively connected with the configuration stock data processing sub-module; and the stock data access interface consists of a stock data inquiry interface and a stock data updating interface.

Description

technical field [0001] The invention belongs to the technical field of computer data processing, and in particular relates to providing configuration model modeling for enterprise IT operation and maintenance configuration data, dynamically creating a configuration management database according to the configuration model, storing and displaying configuration management stock data, and providing information for other IT operation and maintenance management systems ( Such as IT operation and maintenance process management system, IT operation and maintenance monitoring and management system) IT operation and maintenance configuration management system that provides functions such as access interfaces for configuring and managing stock data. Background technique [0002] At present, the information of enterprise IT operation and maintenance configuration data covers hardware devices (such as host servers, virtual machines, storage devices, routers, firewalls, racks, frames), sof...

AI Technical Summary

Problems solved by technology

[0004] 1. Decentralized configuration information management is not conducive to the rational deployment of enterprise IT resources

[0005] In traditional enterprise IT operation and maintenance management, the configuration information managed by enterprise IT operation and maintenance personnel is divided according to the responsibilities of different majors or different operation and maintenance engineers, and is stored in the respective Excel tables or account management systems of the operation and maintenance engineers. There is no unified configuration information management system and management method, the result is that the configuration information management is scattered, and it is difficult to fully understand the whole picture of the IT resources in the enterprise

When a professional operation and maintenance engineer (such as a network engineer) needs to combine the configuration information managed by other professional operation and maintenance engineers to analyze IT events or handle IT faults, it will be very difficult, and it is necessary to coordinate multiple professional operation and maintenance engineers to obtain The required configuration information; it is also difficult for the IT operation and maintenance supervisor of the enterprise to fully and intuitively understand the overall picture of the IT resources within the enterprise, which brings certain difficulties to the rational deployment of enterprise IT resources

[0006] 2. The structure of the configuration management model is solidified, and configuration information management is difficult to expand

However, due to the rapid replacement of IT equipment, software, hardware and other resources in the enterprise IT network environment, the traditional IT operation and maintenance configuration management system (account management system or Excel table) and configuration management methods are difficult to meet the continuous update of enterprise IT resources. changing needs

If the IT operation and maintenance configuration management data structure needs to be expanded, the corresponding configuration management system code needs to be refactored, the application server needs to be updated, and the workload is heavy

[0008] 3. There is no external access interface for stock data

[0009] In traditional enterprise IT operation and maintenance management, other IT operation and maintenance management systems of the enterprise (such as IT operation and maintenance process management system, IT operation and maintenance monitoring and management system) cannot share stock data due to the lack of consideration of providing stock data access interfaces to the outside world

For example, in an enterprise's IT operation and maintenance process management system, the event management process and problem management process cannot obtain associated configuration information, and the operation and maintenance engineer who handles the incident or problem cannot intuitively understand the configuration of IT equipment, software and hardware related to the fault or problem information, which brings certain difficulties to the analysis and processing of faults and problems; in the IT network environment and equipment monitoring system of enterprises, network equipment monitoring alarm information cannot obtain associated configuration information, and network operation and maintenance engineers cannot intuitively understand monitoring alarm related information. Network equipment or software and hardware information, which brings a certain degree of difficulty for network engineers to analyze the cause of the alarm and solve the problem

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